Kadeem Williams
@kadeemwilliams
Reliable operations and customer-service professional skilled in data accuracy and team support.
What I'm looking for
I am a highly experienced operations and customer service professional with demonstrated strengths in data entry, inventory control, and frontline service across retail, warehouse, and facilities roles. I maintain a consistent focus on accuracy and process support, having achieved a 98 percent accuracy rate in recent data entry work.
My background includes supervising teams, handling escalations, processing billing and technical service orders using SAP and AS 400, and supporting high-volume retail and foodservice operations. I combine hands-on operational skills—forklift experience, commercial cleaning, painting/coatings work—with strong Microsoft Office and spreadsheet proficiency.
I am dependable, safety-minded, and customer-focused, and I bring practical problem-solving and cross-functional collaboration to roles that require operational reliability and attention to detail.
Experience
Work history, roles, and key accomplishments
Data Entry Assistant
Freelance
Apr 2024 - Present (1 year 10 months)
Accurately entered and maintained confidential data using Excel and Google Sheets, identifying discrepancies and achieving 98% accuracy while managing secure file systems.
Overnight Stocker
Michaels
Oct 2023 - Mar 2024 (5 months)
Transported, organized, labeled, and processed over 5,000 inventory items and adapted to changing shipment schedules to maintain store readiness.
Customer Service Escalations
Keurig Green Mountain
May 2021 - Mar 2024 (2 years 10 months)
Supervised a 20-person team in Technology Assurance, managed domestic and international billing, prepared refunds, and processed service orders and shipments using SAP.
Laundry Attendant
HB Laundry
Dec 2021 - Apr 2022 (4 months)
Processed laundry orders including sorting, washing, drying, pressing, and folding while performing stain removal, minor repairs, and maintaining sanitation standards.
Operated high-volume dishwashing equipment, maintained sanitation standards, and supported kitchen operations during peak service periods.
Resolved complex customer issues, managed open cases, handled inbound calls, and documented case actions thoroughly to improve customer satisfaction.
Painter
MHI Ship Repair and Services
Jul 2019 - Oct 2019 (3 months)
Prepared surfaces through sanding and sandblasting and applied coatings, supporting supervisors with hand and power tools on ship repair projects.
Scanned, unloaded, and loaded packages, performed pick-and-pack orders, and supported workplace safety practices in a high-volume fulfillment environment.
General Cleaner
Peninsula Cleaning Services
Sep 2018 - Mar 2019 (6 months)
Performed cleaning duties including dusting, sweeping, vacuuming, mopping, conducted inspections, and set up event spaces to maintain facility standards.
Warehouse Receiving Clerk
Lowe's Home Improvement
Jun 2018 - Aug 2018 (2 months)
Unloaded shipments, transported items to the sales floor, verified shipment contents, and organized storage areas to streamline inventory flow.
Custodian
Portsmouth Public Schools
Aug 2017 - Feb 2018 (6 months)
Maintained building cleanliness by collecting trash, operating industrial cleaning equipment, maintaining floors and bathrooms, and ensuring building security.
Dishwasher
TGI Fridays
Jun 2014 - May 2017 (2 years 11 months)
Operated commercial dishwashing machinery, maintained cleanliness, and assisted with kitchen prep and waste disposal to support service efficiency.
Education
Degrees, certifications, and relevant coursework
Woodrow Wilson High School
High School Diploma, General Education
2015 - 2017
Completed High School Diploma at Woodrow Wilson High School from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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