Kaytlyne Mays

I've supported customers, resolved concerns, and maintained accurate records across manufacturing, retail, and residential service environments.

At Nippon Steel Pipe America, I maintained production, quality, and downtime records, responded to employee questions about documentation and reporting procedures, and helped reduce monthly downtime by 20%. I also investigated quality concerns, reviewed work orders against customer requirements, and trained six new team members on safety, system navigation, and data-entry requirements.

As a backup team leader for a 12-member team, I used active listening, clear communication, patience, and problem-solving to address operational concerns.

Previously at Madtown Liquor and B-Town Clean, I delivered professional customer service, handled complaints calmly, processed transactions through Clover POS, responded to client feedback, and kept accurate completion and supply records. I'm comfortable learning new systems and procedures while balancing multiple priorities with attention to detail.