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@georgiosargyriou
Dynamic Business Development leader with over 10 years of experience.
I am a dynamic Business Development leader with over 10 years of experience in driving sales growth, account management, and customer success across the e-commerce and consumer electronics sectors. My expertise lies in developing customer-centric strategies that optimize the overall customer experience, drive adoption, and boost account retention. I have a proven track record of managing high-value accounts, upselling products and services, and exceeding revenue targets through strategic relationship-building and data-driven decision-making.
Throughout my career, I have led teams and collaborated with cross-functional groups to deliver impactful results. I excel in crafting solutions-oriented sales approaches and have a strong focus on staff development, performance management, and operational excellence. My adaptability and mastery of new technologies allow me to stay ahead of industry trends, ensuring that I can effectively meet the evolving needs of clients and the market.
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Work history, roles, and key accomplishments
Zasilkovna (Packeta International)
Jun 2020 - Dec 2020 (6 months)
Oversaw key international accounts, maintaining continuous client communication and ensuring high satisfaction levels. Participated in international exhibitions, building valuable relationships with potential clients and business partners. Proactively reached out to leads via outbound calls, successfully acquiring new clients across European markets.
Expedia
Jan 2017 - Dec 2019 (2 years 11 months)
Managed high revenue accounts by providing training and customer support. Provided direction and support to the team and ensured the timely and accurate processing of all offline work queues. Supported organisational strategy and led a culture of continuous improvement, while increasing partner’s satisfaction by 4% for the EMEA region for Prague headquarters.
Expedia
Jan 2012 - Dec 2017 (5 years 11 months)
Delivered subject matter expertise to relocation and partner support agents, while escalating issues, conducting root cause analysis, and introducing continuous improvements. Measured operational effectiveness by supporting and monitoring KPIs and reporting tools. Played an instrumental role in launching replicon cloud-based time tracking software for the Service Centre in Prague.
Expedia
Jan 2011 - Dec 2012 (1 year 11 months)
Managed a large team and supported key partners in optimizing their product offerings in the online marketplace. Managed to on-board more than 900 properties over a year as well as trained partners and hoteliers to operate their online extranet system. Increased partner satisfaction and retention by [X%] through effective account management and proactive relationship-building.
Hellenic Homes PLC
Jan 2006 - Dec 2008 (2 years 11 months)
Supervised the development and timely delivery of projects. Coordinated with the inventory manager to organise orders of goods, delivery time, and payments. Spearheaded the management of customer care department and administered accounts of customers from North Europe and UK.
Zasilkovna (Packeta International)
Jan 2021 - Present (4 years 10 months)
Led a team to successfully manage international accounts, addressing client needs and ensuring a smooth onboarding process for new clients. Developed and implemented cross-functional sales strategies that increased customer engagement and retention across Europe. Innovated and applied e-commerce solutions to increase sales performance, staying ahead of trends in the logistics.
Expedico
Jan 2021 - Present (4 years 10 months)
Led the execution of e-commerce sales strategies, acquiring high-volume clients across Europe and China. Continuously optimized sales processes by testing, iterating, and using data-driven insights, resulting in a significant increase in client acquisition and revenue growth. Identified new growth opportunities and solved complex challenges through hands-on involvement, driving business performanc
DHI
Dec 2019 - Present (5 years 11 months)
Coordinated delivery of software licenses to International companies. Supported a SAAS function and managed a wide range of operational functions, including managing pricing system, quotes and invoices to customers. Ensured high levels of client satisfaction by promptly addressing concerns and resolving escalations, leading to a significant increase in client retention.
Degrees, certifications, and relevant coursework
MBA, Business Administration
Undertook coursework in Marketing Planning, Operation Management, and Project Management through distance learning.
Bachelor of Arts, Economics
Studied a range of economic topics including Econometrics, Macroeconomics, Microeconomics, and Political Economy of the European Union. Completed a final project on the effects of minimum wage.
Software and tools used professionally
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