Henrique Souza E Costa Reis

Delivered high-impact sourcing for hard-to-fill tech and sales roles, achieving a 37% InMail response rate and a 70%+ stakeholder interview conversion rate. Sourced candidates resulting in 1 successful hire per month on average with 80%+ retention, and collaborated closely with TA, HR, and Hiring Managers to fine-tune strategies and optimize referrals.

Identified and engaged passive candidates in the Netherlands pharmaceutical industry, successfully filling Quality Assurance roles from Junior to Senior levels. Secured new hiring partnerships by proactively identifying and developing business opportunities. Averaged 30-40 calls per day and achieved a 30% InMail response rate using LinkedIn Recruiter and InHouse ATS.

Managed the quality of work for a team of over 15 customer support agents, ensuring consistent performance and high standards of service. Provided real-time support to team members handling multiple live client chats simultaneously, troubleshooting complex queries. Monitored chat quality and team KPIs, conducting regular performance reviews and one-on-one meetings to enhance customer support skill

Provided comprehensive support to DAZN users in the Spanish Market, addressing technical errors, payment issues, and general inquiries. Managed an average of 100+ emails per day and engaged with up to 5 clients simultaneously via live chat. Delivered high-quality responses in Spanish, ensuring adherence to language standards and brand voice while maintaining professional and empathetic communicati

Developed and presented a philosophy group plan as an extracurricular activity, recognized by the headmaster and invited to teach a college-level philosophy course. Created an entire course curriculum, ensuring the continuation of philosophy classes after departure, making it a permanent part of the curriculum. Actively contributed to various projects and events at the Dzaleka Refugee Camp, buildi

Engaged directly with individuals through door-to-door visits, encouraging sign-ups and donations for NGOs like Amnesty International and Red Cross. Delivered tailored pitches to potential donors, developing rapport and explaining the causes and impact of humanitarian efforts. Worked under a performance-based system, consistently meeting and exceeding sales goals while developing strong interperso

Focused on art history, criticism, and conservation, developing skills in problem-solving within the arts. Explored various art movements and their historical contexts.

Engaged in the study of art history, criticism, and conservation. Developed analytical skills for evaluating artistic works and their preservation.

Undertook studies in political science and government, analyzing political systems and theories. Developed an understanding of public policy and governance.

Studied the principles of psychology with a focus on cross-cultural communication skills. Gained insights into human behavior and interpersonal dynamics across diverse cultural contexts.