Vanda Vanesa Pop
@vandavanesapop
I write bilingual healing stories and create authentic connections through books, training, and customer care.
RomaniaWhat I'm looking for
I've published multiple bilingual English and Romanian titles through Amazon KDP, using healing storytelling and emotional connection to help readers reconnect with themselves. I also build my author presence through content marketing, audience research, and digital branding.
Across nine years in customer service, I've managed accounts, billing and network-related requests, resolved inquiries with store representatives, and mentored new hires. My work is grounded in authenticity, faith, and creating spaces where people can live their higher purpose.
Experience
Work history, roles, and key accomplishments
CONSILIER DEZVOLTARE PERSONALĂ
COR 242324
Aug 2026 - Present (1 month)
Worked as CONSILIER DEZVOLTARE PERSONALĂ at COR 242324.
FORMATOR
COR 242401
Aug 2026 - Present (1 month)
Worked as FORMATOR at COR 242401.
• Published multiple titles rooted in healing storytelling and emotional connection.
• Created bilingual content in English and Romanian for a broad audience.
• Engaged in content marketing, audience research, and digital branding.
• Portfolio: https://www.amazon.com/author/vanesatrueselfauthor
Customer Care Specialist
CALL POINT NEW EUROPE
May 2016 - Present (10 years 4 months)
• Managed daily customer requests, including service account management and billing issues, enhancing customer satisfaction.
• Collaborated with store representatives to resolve customer inquiries, ensuring seamless service delivery.
• Mentored new hires in customer care, fostering a knowledgeable team while safeguarding sensitive data.
• Currently addressing network-related issues, streamli
• Conducted thorough quality checks on contracts and addendums, ensuring compliance and accuracy.
• Approved international corporate IT support deals, facilitating seamless operations across regions.
• Collaborated with the Sales Team to manage contract renewals, enhancing client relationships.
• Resolved billing disputes for Spain, aligning local deals with global standards, which improved
Data Entry Operator
Manpower, Xerox România
Jun 2014 - Oct 2014 (4 months)
• Managed sensitive citizen data with a strong emphasis on confidentiality and accuracy.
• Digitized physical records into a secure digital database, enhancing accessibility and efficiency.
• Conducted ongoing maintenance of the digital database, ensuring data integrity and reliability.
Education
Degrees, certifications, and relevant coursework
Facultatea de Sociologia și Asistență socială
Master's degree, Sociology of consume and Marketing
2015 - 2017
Universitatea din București, Facultatea de Litere
Bachelor's degree, Communication and Public Relations
2012 - 2015
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Social media
Job categories
Skills
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