Open to opportunities

Elizabeth Wanjiku User

@elizabethwanjikuuser

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Luxury customer experience host skilled in remote support, client relations, CRM tools, and operations coordination.

France

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What I'm looking for

I’m looking for a role where I can deliver luxury-level customer support remotely, manage reservations and CRM workflows, and resolve issues quickly—while growing through operations, marketing, or project delivery with multicultural collaboration.

I’m a highly adaptable, detail-oriented professional specializing in luxury customer experience and client-facing support across global, remote, and hybrid settings. I provide end-to-end guidance from first inquiry through resolution, with a strong focus on empathy, active listening, and personalized service.

In my current role, I support 400+ international customers by managing purchasing and shipping processes while handling multiple requests at once. I consistently maintain a 5/5 customer rating through timely communication, fast problem resolution, and cross-cultural communication that builds repeat clientele.

Alongside customer support, I bring structured operations and coordination skills—covering reservation systems, bookings, billing and payments, expense monitoring, and logistics. I’ve also led remote coordination across inquiries, complaints, and event needs while ensuring smooth teamwork with tour guides and internal channels.

I complement service excellence with CRM and data discipline, using tools such as Odoo ERP, Collabmatrix, Zoho, HeadOut, and Google Workspace to keep records accurate and workflows optimized. My training in luxury management and customer experience, plus project execution experience in student-run luxury events, reinforces how I approach collaboration and delivery with precision.

Experience

Work history, roles, and key accomplishments

Current

Host (Customer Support)

Current

Shippn

Apr 2024 - Present (2 years 2 months)

Provide end-to-end support to 400+ international customers, guiding purchasing and shipping processes. Managed multiple requests with timely resolutions, maintaining a 5/5 customer rating and building repeat clientele through empathetic, cross-cultural service.

Customer Support Shipping & Logistics Multitasking Client Relationship Management Cross Cultural Communication Time Management

Tour Coordinator and Assistant

Paris Fun Tours

Nov 2024 - Dec 2025 (1 year 1 month)

Managed remote client inquiries, complaints, and bookings across multiple channels, coordinating with team members and over 20 tour guides to ensure smooth tour delivery. Handled reservations, billing, and payments, expense monitoring, and supported social media engagement and event logistics for special tours.

Customer Support Reservations Management Billing Social Media Management Event Logistics Remote Coordination

Sales and Marketing Specialist

7DaysChic

May 2024 - Nov 2024 (6 months)

Supported a global talent acquisition project by assisting with client onboarding using Collabmatrix and the Odoo system. Developed long-term marketing strategies and created social, blog, and email content while analyzing market trends and customer data to optimize sales.

Collabmatrix Odoo Client Onboarding Content Creation Social Media Marketing Email Marketing Market Analysis Sales Enablement

Project Management and Execution

Glion Institute Of Higher Education

Sep 2023 - Dec 2023 (3 months)

Organized and planned the student-run event “Voices of Luxury,” coordinating logistics and guest relations for high-profile luxury attendees. Collaborated with a team to deliver a seamless, innovation-focused luxury experience using project management tools and practices.

Project Management Event Planning Guest Relations Logistics Coordination Team Collaboration

Hospitality Internship

Café du Centre

Feb 2022 - Aug 2022 (6 months)

Supported guest relations and coordinated with service staff to ensure client satisfaction and on-time order fulfillment in a high-end hospitality setting. Coordinated kitchen and front-of-house operations and assisted with inventory management to maintain service quality.

Hospitality Operations Guest Relations Inventory Management Service Delivery Quality Control

Marketing and Logistics Associate

Josnem Enterprises

Jul 2020 - Aug 2021 (1 year 1 month)

Coordinated between suppliers, transport, and warehouse teams to support on-time deliveries and optimized the flow of goods in and out of the warehouse. Managed cash transactions and helped negotiate cost-effective procurement, while transitioning practices from analogue to digital using MS Excel and Outlook.

Logistics Coordination Supply Chain Coordination Warehouse operations Procurement Support Cash Handling MS Excel Outlook Digital Transformation

Hospitality Intern

Movenpick Hotel & Residences

Nov 2019 - Mar 2020 (4 months)

Managed reservations and supported quality control by coordinating between departments to maintain high service standards. Assisted with banquets and group event preparation, supported staff meals, and contributed to guest services and event organization.

Reservations Management Quality Control Coordination Guest Service Hospitality Operations