George Kipkeu

• Managed 100–150 inbound customer calls daily in a high-volume roadside assistance environment.
• Achieved over 90% First Call Resolution by effectively coordinating support for vehicle emergencies.
• Streamlined multi-system navigation, reducing Average Handle Time by 15% while ensuring accurate documentation.
• Collaborated with teams via Slack, Zoom, and Google Workspace to maintain smoo

• Efficiently sorted and prioritized correspondence to maintain a clutter-free environment and ensure timely responses.
• Organized dynamic schedules, meetings, and events to optimize executive time management and streamline daily operations.
• Executed logistics for multi-time zone travel arrangements and prepared accurate reports through in-depth research.
• Leveraged modern digital produc

• Supported internal audit assignments by reviewing financial information and assisting with audit documentation.
• Analyzed and reconciled financial data using Microsoft Excel, enhancing data accuracy for audit teams.
• Contributed to audit findings presentations, refining reports and organizing key findings for the audit board committee.
• Collaborated with team members on fieldwork, gaini

• Coordinated front-desk operations, managing multi-line phone systems and directing inquiries to ensure smooth office functionality.
• Maintained organized physical and digital filing systems, ensuring confidentiality and accuracy in handling sensitive information.
• Supported administrative communication by drafting memos, proofreading correspondence, and compiling reports for internal use.

Aug 2026

Dec 2022