At Global Payments, I built internal training and onboarding materials for new product launches and served as a product subject matter expert. I also led beta phases end-to-end, gathering user feedback and partnering with development teams to improve launch readiness.
Earlier at Global Payments, I led a Tier II merchant support team and worked in merchant and technical support for payment processing and POS systems. I also held hands-on operations roles in restaurants and retail, including full P&L, staffing, and compliance ownership as General Manager at Papa John's.
