Open to opportunities

gene User

@geneuser

Message

Customer service specialist with 8+ years in call centers, property maintenance coordination, and PCI-DSS support.

Philippines

Message

What I'm looking for

I’m looking for a role where I can apply years of customer service and property management experience to deliver excellent service, achieve company goals, and grow into higher responsibilities within the organization.

I’m an energetic, persuasive customer service specialist with over 8 years of experience in call center environments. I focus on problem-solving and consistently delivering excellent customer experiences in fast-paced, team-oriented settings.

In my most recent role in real property management, I created and managed work orders for tenant maintenance issues, coordinated vendors and repairs, and ensured timely completion through consistent follow-ups. I also managed HVAC service dispatching—scheduling, dispatching, monitoring technician assignments, updating job notes and records, and communicating appointment status, delays, and completion updates.

I’ve built my reputation on measurable results, including achieving a 97% customer satisfaction rating through effective resolution. I was also recognized as Best Agent of the Month for consistently high performance, supported by my ability to handle complex inquiries and maintain accurate records across customer interactions and service history.

Across other customer-facing roles, I supported merchants with PCI-DSS compliance requirements, assisted members with hotel and flight bookings, and helped mortgage customers identify suitable loan options by coordinating with lenders and analyzing financial data. I bring strong English communication and customer-first execution—whether it’s email support, upselling with product knowledge, or troubleshooting mobile and billing concerns.

Experience

Work history, roles, and key accomplishments

Property Maintenance Coordinator

Real Property Management Preferred

Mar 2022 - May 2026 (4 years 2 months)

Created and managed tenant maintenance work orders, coordinated repairs with vendors and property owners, and ensured timely task completion through consistent follow-ups. Managed HVAC service dispatch using ServiceTitan and maintained accurate job and customer records, achieving a 97% customer satisfaction rating and Best Agent of the Month recognition.

Property Maintenance Work Order Management Vendor coordination ServiceTitan Customer Support Data Entry Appointment Coordination

PCI-DSS Customer Support

Cloudstaff

May 2021 - Feb 2022 (9 months)

Assisted merchants with annual PCI-DSS compliance requirements and guided clients on secure credit card processing practices. Provided email support and onboarding for new payment system setups.

PCI DSS Payment Security Merchant Support Email Support Onboarding Customer Service Troubleshooting Documentation

Customer Service Representative

Wyndham Destinations

Oct 2018 - Jun 2020 (1 year 8 months)

Handled hotel and flight bookings for members, processed membership payments, and updated account details. Educated members on reservation procedures and benefits while providing responsive customer support.

Flight Reservation Payment Processing Reservation Support Order Booking Tracking Communication Skills Upselling

Mortgage Customer Support

EMoney

Jan 2017 - Sep 2018 (1 year 8 months)

Supported clients in identifying suitable mortgage loan options and coordinated with lenders on loan application and approval processes. Analyzed client financial information to recommend appropriate solutions.

Mortgage Support financial data analysis Customer Support Record keeping Communication

Customer Service Representative

1-800-Flowers

Oct 2014 - Nov 2015 (1 year 1 month)

Processed flower orders, tracked deliveries, and handled reimbursements for damaged products. Responded to customer inquiries via phone and email to resolve issues and complete follow-up requests.

Order Processing Customer Service Email Support Phone Support Data Entry

Customer Service & Technical Support

iQor

Jul 2013 - Sep 2014 (1 year 2 months)

Troubleshot mobile phone issues and resolved billing errors for MetroPCS customers. Processed refunds, exchanges, and account verifications, and provided recommendations based on customer needs.

Technical Support Verification Recommendations Customer Support Case Management

Sales & Customer Service

iQor

Mar 2012 - Jun 2013 (1 year 3 months)

Processed product orders and tracked deliveries while providing product information to customers. Upsold related items, resolved damaged order claims, and handled email inquiries to support order completion.

Sales Support Order Processing Product Upselling Claims Resolution Email Support Customer Support