Aaron Blackwell
@aaronblackwell
Remote customer support specialist with 15+ years managing high-volume calls.
PhilippinesWhat I'm looking for
I am a seasoned remote customer support specialist with over 15 years of experience handling high-volume inbound calls, troubleshooting applications and mobile apps, and processing payments with empathy and accuracy. I consistently meet quality and performance targets while working U.S. time zones and adapting quickly to new systems.
I have a proven track record in customer retention, upselling, administrative and virtual assistance tasks, and high-volume data entry using CRM and ticketing systems like Zendesk, Freshdesk, and Salesforce. I seek a long-term remote role with flexible hours and competitive pay, where I can deliver top satisfaction scores and reliable results.
Experience
Work history, roles, and key accomplishments
HOHotel Reservations Agent
HotelPlanner
Nov 2022 - Present (2 years 11 months)
Handle 80–100 inbound calls daily for hotel bookings, processing reservations and payments while troubleshooting issues and maintaining quality and accuracy targets.
Route Manager
Orkin Pest & Termite Control
Oct 2013 - May 2021 (7 years 7 months)
Managed residential and commercial service routes, diagnosed and resolved pest issues, maintained schedules and records, and consistently upsold services to drive revenue growth.
Utility Support Clerk II
Cass Information Systems
Sep 2005 - Oct 2013 (8 years 1 month)
Researched and resolved utility billing discrepancies, entered and validated large datasets with high accuracy, and documented process changes to support cross-team compliance.
Utility Invoice Processor
Cass Information Systems
Feb 2001 - Sep 2005 (4 years 7 months)
Processed and reviewed utility billing data and complex invoices, resolving exceptions quickly while maintaining productivity and compliance standards.
Education
Degrees, certifications, and relevant coursework
South High School
High School Diploma, General Secondary Education
Graduated from South High School in Columbus, OH in June 1997.
Northwest Career Center
Certificate / Vocational Training, Automotive Technology
Completed a 2-year Auto Body Technician program at Northwest Career Center in Columbus, OH.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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