At Concentrix, I supported customers through inbound and outbound calls, resolving account concerns and service issues while maintaining customer account records. I also provided information about home improvement services, explained pricing, and helped customers through the sales process.
As a freelance Business Development Representative & Client Success Associates at Realynk, I conducted outreach and lead qualification, scheduled appointments, and maintained CRM records. I also supported client onboarding and handled administrative tasks for a remote team.
