Genel Gordon
@genelgordon
I resolve customer, technical, order, and travel support issues remotely.
JamaicaWhat I'm looking for
I've supported users at Vetcove’s online pharmacy platform through phone, email, and live chat, helping with medication orders, account access, and technical issues.
At Forkable and Black Art Depot, I managed support tickets, investigated customer concerns, and handled order questions, returns, cancellations, and refunds with clear documentation.
I also supported high-volume cruise vacation bookings at Conduent. I bring 9+ years of practical remote customer service experience across troubleshooting, case management, and timely resolution.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Technical Support Agent
Vetcove
Sep 2025 - Aug 2026 (11 months)
Supported users of an online pharmacy platform through phone, email, and live chat, including medication ordering and account access. Troubleshot technical and customer issues, resolved inquiries, and escalated complex cases when needed.
Education
Degrees, certifications, and relevant coursework
Career Academy of Professional Studies
Certificate in Practical Nursing, Nursing
2015 - 2016
Pursued a Certificate in Practical Nursing, gaining foundational knowledge in patient care and clinical skills.
Ocho Rios High School
High School Diploma, General Studies
Completed secondary education at Ocho Rios High School.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
Skills
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