Nadale Henry
@nadalehenry
I’m a Customer Support Specialist improving satisfaction through fast, accurate issue resolution.
JamaicaWhat I'm looking for
I’m a Customer Support Specialist with 2+ years of experience delivering high-quality support in high-volume environments. I handle phone, email, and live chat using CRM systems, and I resolve issues efficiently while meeting KPIs and maintaining high customer satisfaction.
In my recent role, I managed 80+ daily customer interactions, used CRM systems to track and document issues, and maintained high SLA compliance with 99% data accuracy. I’m also remote-ready—strong in communication and self-motivation—and I enjoy working independently on email and chat support by tracking orders, inquiries, and resolutions.
Experience
Work history, roles, and key accomplishments
Independent Customer Support
Independent (Remote)
Jan 2024 - Present (2 years 4 months)
Provided remote email and chat support for small online businesses, handling order tracking, customer inquiries, and issue resolution. Maintained organized records using spreadsheets and basic CRM tools while meeting response time targets.
Customer Relations Representative
Thetford Human Resources
Jan 2022 - Jan 2025 (3 years)
Managed 80+ daily customer interactions via phone and email, ensuring timely issue resolution and high SLA compliance. Used CRM systems to document cases with 99% data accuracy and collaborated with cross-functional teams on complex issues.
Warehouse Attendant
Sangster’s Bookstore
Jan 2021 - Jan 2022 (1 year)
Managed inventory for 1,000+ SKUs and supported dispatch and delivery coordination to improve fulfillment efficiency. Maintained accurate inventory records and ensured safety compliance.
Customer Service & Cashier
Morgan’s Creek
Jan 2020 - Jan 2021 (1 year)
Processed 100+ daily transactions with 100% accuracy and provided high-quality face-to-face customer service. Balanced cash drawers and maintained financial accuracy.
Education
Degrees, certifications, and relevant coursework
Caribbean Maritime University
Bachelor of Science (BSc), Logistics and Supply Chain Management
Pursuing a BSc in Logistics and Supply Chain Management. Currently in progress.
Holy Childhood High School
CXC / City & Guilds
Completed CXC/City & Guilds studies at Holy Childhood High School.
Availability
Location
JamaicaAuthorized to work in
Job categories
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