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paulyn valdoz

@paulynvaldoz

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Hospitality professional with a passion for customer service excellence.

Philippines

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What I'm looking for

I seek a collaborative work environment that fosters growth and values customer satisfaction.

I am a dedicated hospitality professional with a Bachelor of Science in Hotel and Restaurant Management from Far Eastern University. My journey in the hospitality industry has been enriched by various experiences, including internships and roles in customer service, where I honed my skills in creating memorable guest experiences. I thrive in dynamic environments and am committed to continuous learning and development.

Throughout my career, I have worked in diverse roles, from being a barista at Rustan's Corp. to a customer service representative at Sykes and 24-7 IntouchCX. My recent experience as a Virtual Assistant has further expanded my skill set, allowing me to adapt to various tasks and responsibilities efficiently. I am passionate about contributing to a team that values collaboration and innovation.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

FLK Homes Evansville IN

Jan 2025 - Present (5 months)

Currently working as a Virtual Assistant, providing ongoing support to the company. Managing various remote tasks and contributing to operational efficiency.

Virtual Assistant Administrative Support Communication

SEO Apprentice

Teamwonk

Jul 2023 - Sep 2023 (2 months)

Completed an SEO Apprenticeship, gaining foundational knowledge in search engine optimization. Assisted with various SEO tasks and learned industry best practices.

SEO Keyword Research Google Analytics Digital Marketing

Customer Service Representative

24-7 IntouchCX

Mar 2022 - Apr 2023 (1 year 1 month)

Worked as a Customer Service Representative, handling customer interactions and resolving complex issues. Focused on delivering high-quality service and maintaining customer satisfaction.

Customer Service Communication Technical Support CRM Software Problem Solving

Administrative Assistant

Eastwood Cinema (Megaworld)

Mar 2020 - Dec 2022 (2 years 9 months)

Served as an Administrative Assistant, providing support to daily operations. Managed administrative tasks and assisted with various office duties.

Administrative Support Office Management Data Entry Communication

Customer Service Representative

Sykes

Jul 2019 - Nov 2019 (4 months)

Provided customer support as a Customer Service Representative, addressing inquiries and resolving issues. Utilized communication skills to assist clients effectively.

Customer Service Communication Problem Solving CRM Software Conflict Resolution

Ticket Seller

Eastwood Cinema (Megaworld)

Jan 2018 - Dec 2019 (1 year 11 months)

Worked as a Ticket Seller, handling ticket sales and providing information to customers. Managed cash transactions and ensured smooth operations at the cinema.

Customer Service Communication Problem Solving

Barista

Rustan's Corp. (Starbucks PH)

Jan 2016 - Dec 2016 (11 months)

Served as a Barista, preparing and serving beverages and food items. Maintained a clean and organized work environment while providing excellent customer service.

Customer Service Inventory Management Teamwork

Education

Degrees, certifications, and relevant coursework

Gerona Catholic School

High School Diploma, General Studies

Activities and societies: Received 2nd Honorable mention in fourth year, 4th Honor in third year, and 4th Honor in second year.

Completed secondary education, building foundational knowledge across various subjects. Achieved academic recognition, including 2nd Honorable mention in fourth year and 4th Honor in both third and second years.