Gemma Bolitho
@gemmabolitho
I coordinate specialty training rotations, recruitment, and quality assurance across NHS services.
United KingdomWhat I'm looking for
At HEIW, I coordinate specialty rotations in secondary care, align recruitment with service needs, and facilitate communication between senior clinicians, Heads of School, and stakeholders to achieve KPIs.
I use live SharePoint and Excel data to maintain accurate records, support risk assessments, resolve queries, and recommend process improvements. I've also reviewed policy documentation, completed quality assurance audits, delivered inductions for Training Programme Directors, and supported Resident Doctor recruitment and online interviews.
My NHS administration background spans Mental Health Services, Outpatients, Emergency Departments, and GP Out of Hours. I manage referrals, appointments, clinician diaries, patient documentation, RTT pathways, and confidential records while delivering empathetic support in high-pressure settings.
Earlier in nursing agency management, I coordinated staffing, DBS checks, training audits, policies, and regulatory compliance. I'm committed to compassionate leadership, service improvement, accurate record-keeping, and autonomous remote working.
Experience
Work history, roles, and key accomplishments
Specialty Training Officer
HEIW
Jan 2024 - Present (2 years 7 months)
Facilitate effective communication with senior clinicians and stakeholders, managing conflicting priorities to achieve KPIs. Oversee specialty rotations and recruitment, interpret data, and deliver inductions to new Training Programme Directors.
Administration Officer
NHS
Jan 2015 - Dec 2024 (9 years 11 months)
Provided administrative support within NHS Mental Health Services, Outpatients, and Emergency Departments. Managed centralised inboxes, clinician diaries, appointments, referrals, and patient documentation.
Customer Service
ASDA
Jan 2012 - Dec 2014 (2 years 11 months)
Oversaw stock management, assisted customers, and managed stock replenishment. Checked dates on fresh produce, adjusted prices, and maintained hygiene standards.
Office Manager
Nursing Agency
Jan 2008 - Dec 2012 (4 years 11 months)
Oversaw office operations, coordinated with staff and care facilities, conducted DBS checks and training audits, and developed policies to ensure compliance with GMC and HIW standards.
Customer Service & Retail Assistant
Convenience Store and Public House
Jan 2004 - Dec 2008 (4 years 11 months)
Provided customer service, replenished and ordered stock, executed cleaning schedules, handled cash transactions, and trained new colleagues.
Receptionist
Nursing Agency
Jan 2001 - Dec 2004 (3 years 11 months)
Managed mail and timesheet sorting, directed incoming calls, and completed ad hoc tasks to support team operations.
Education
Degrees, certifications, and relevant coursework
Coleg Gwent
NVQ Level 4, Management
2009 -
Completed NVQ Level 4 in Management at Coleg Gwent.
Aberdare Girls School
GCSE, General Education
Grade: A-C
Achieved 10 GCSEs at grades A-C.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
Interested in hiring Gemma?
You can contact Gemma and 90k+ other talented remote workers on Himalayas.
Message GemmaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
