Open to opportunities

Mirka Le Guen

@mirkaleguen

I streamline healthcare workforce onboarding, compliance and rota operations while reducing agency spend and improving workforce readiness.

United Kingdom

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What I'm looking for

I'm seeking a challenging and rewarding opportunity to advance my career, applying my experience in onboarding, recruitment, compliance, employee relations, training and workforce operations.

At SELDOC Urgent Healthcare Provider, I build and streamline workforce onboarding, compliance and rota processes for clinical and non-clinical teams. I currently manage compliance risk assessments, reporting and HR checks across a workforce of more than 250 staff.

I increased new-starter intake from two per month to weekly intakes of up to six and improved statutory and mandatory training compliance to 99–100% within three months. My reporting and compliance processes delivered a 30% efficiency improvement for more than 300 clinicians.

Across rota and recruitment management, I led three rota administrators and coordinated rotas for 200 staff across multiple sites. I reduced agency clinician use from 30% to 2% per month and delivered £10,000 in monthly savings through scheduling control.

Earlier, I managed flagship retail branches with £3 million turnover, developed managers, led recruitment activity across 30 stores, and consistently delivered KPI results. I bring experience in recruitment, payroll, employee relations, training, workforce planning and operational compliance.

Experience

Work history, roles, and key accomplishments

Current

Onboarding, Workforce & Compliance Manager

Current

SELDOC Urgent Healthcare Provider

May 2021 - Present (5 years 4 months)

Built and streamlined onboarding processes, increasing intake from 2 to 6 new starters weekly. Improved compliance management efficiency by 30% and achieved 99-100% statutory and mandatory training compliance.

Onboarding Compliance Management HR Checks Risk Assessment Datatools Process Improvement Corporate Trainer Workforce Planning

Rota and Recruitment Manager

SELDOC Urgent Healthcare Provider

May 2020 - Apr 2023 (2 years 11 months)

Managed a team of 3 administrators and rotas for 200 staff, reducing agency clinicians from 30% to 2% and saving £10,000 monthly. Recruited clinical and non-clinical staff and attended CCG meetings.

Rota Management Recruitment Team Leadership Workforce Planning Compliance Tracking Payroll Staff Scheduling Stakeholder Management

Rota and Recruitment Supervisor

SELDOC Urgent Healthcare Provider

May 2019 - Apr 2020 (11 months)

Supervised rota administration for 200 staff, reduced agency usage from 30% to 2%, and achieved monthly savings of £10,000. Recruited staff and ensured compliance with pre-employment checks.

Rota Management Recruitment Team Supervision Compliance Payroll Staff Scheduling Communication Skills

Rota Administrator

SELDOC Urgent Healthcare Provider

Jun 2017 - Apr 2019 (1 year 10 months)

Achieved 100% rota fulfillment for key sites and developed communication channels with shift managers. Created monthly absence tracker and simplified shift allocation process.

Rota Management Communication Skills Payroll Ad Astra Shift Scheduling Data Tracking

Flagship Branch Manager

Monsoon Accessorize

Apr 2006 - May 2017 (11 years 1 month)

Managed a flagship branch with £3 million turnover, oversaw an additional 7-store district, and achieved 100% mystery shopper results for three consecutive periods. Trained and developed staff into management roles.

retail management P&L management Recruitment Staff Development KPI Achievement Mystery Shopper Stock Control Payroll

Branch Manager

Godiva

Aug 2006 - Oct 2006 (2 months)

Generated additional £5,000 in sales by contacting local businesses and delivered store of the month for highest LFL sales increase. Managed store operations, corporate sales, and staff recruitment.

retail management sales generation Customer Service Corporate Sales Staff Recruitment Training

Branch Manager

Thorntons

Jan 2001 - Jan 2006 (5 years)

Achieved top KPI result in an area of 21 stores and contributed to staff retention of over 98% through development and training programs. Managed budgets, sales targets, and staff development.

retail management KPI Achievement Staff Development Training Budget Management Sales

Payroll Administrator

Reserve Fund for Co-operative Loan Office

Jan 1999 - Jan 2001 (2 years)

Managed general correspondence, maintained customer database, and performed general administrative duties. Developed extensive knowledge of IT operating systems.

Payroll Administration Customer Service Database Management IT Systems