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Gustavo C Martins

@gcmartins

Account & Delivery Director at ADB Safegate/Aerivo who delivered USD 10M+ in contract renewals and reduced client churn by 15%.

Brazil

Message

• 20+ years leading strategic accounts, regional P&L, and program/PMO governance for global organizations including Siemens, DHL, and ADB Safegate/Aerivo.

• 13 consecutive years with one organization through 4 corporate M&A transitions (Ultra Electronics Group → ADB Safegate → Aerivo); promoted through 3 roles of increasing scope, from Site Project Manager to Regional Account Manager to Account & Delivery Director, LATAM.

• Delivered USD 10M+ in 5-year contract renewals, cut client churn by 15% through an NPS-driven account health program, and protected project margins of up to 70% through a value-driven regional model.

• Directed portfolios up to USD 150M; built Agile/Lean governance frameworks, SAP-integrated control systems, and PMO practices; mentored 20+ PMs to PMP certification.

• Skilled at building trust with C-level stakeholders across LATAM; certified Board Advisor; PMP-certified since 2007.

Experience

Work history, roles, and key accomplishments

Current

Founder & Strategic Advisor

Current

e-Projects Smart Management

Apr 2009 - Present (17 years 6 months)

Founded and leads a strategic advisory consultancy for SME clients, applying PMI-based governance and process optimization. Delivered a project-based PMO engagement for Resource Technology implementing Microsoft EPM and CMMI Level 3 processes.

PMI PMO Process Optimization Microsoft PPM EPM CMMI Consulting Board Advisory

Account & Delivery Director, LATAM

ADB Safegate / Aerivo

Mar 2024 - Jun 2026 (2 years 3 months)

Delivered USD 10M+ in 5-year contract renewals and cut client churn by 15% through an NPS-driven program. Orchestrated a value-driven regional model protecting project margins up to 70%.

Strategic Account Management NPS Contract Renewal Churn Reduction Agile Partnership Management C Level Relationship Management

Regional Delivery Manager, LATAM

ADB Safegate / Aerivo

Feb 2019 - Mar 2024 (5 years 1 month)

Directed regional delivery operations across LATAM, standardizing processes and safeguarding client relationships. Led an Agile/Lean transformation improving delivery reliability and scalability by 20%.

Agile Lean PMO Program Governance SLA Management Process Standardization Team Leadership

Site Project Manager

ADB Safegate / Aerivo

Jul 2013 - Jan 2019 (5 years 6 months)

Managed airport systems projects (AODB, FIDS, RMS, Billing, Baggage) for Brazil Airports. Reduced delivery bottlenecks and improved scalability by 20% through process improvements.

Project Management Airport Systems AODB FIDS RMS Billing Baggage Handling Process Improvement

Custom Corporate Training Programs

Self Employed

Jan 2008 - Dec 2013 (5 years 11 months)

Designed and delivered tailored project management training programs for corporate clients, including DHL and Siemens.

Project Management Training Curriculum Development

PMO / Quality & EHS Manager

Siemens Ltda.

Nov 2011 - May 2013 (1 year 6 months)

Directed PMO and strategic governance for the Energy Transmission Division, governing a USD 150M+ portfolio. Engineered SAP-integrated control systems and mentored 20+ PMs to PMP certification.

PMO PM@Siemens SAP Project Control Project Manager Mentoring ISO 9001 ISO 14001 ISO 27001 Training

PMO / Quality Supervisor

Siemens Ltda.

Mar 2010 - Oct 2011 (1 year 7 months)

Led the Business Unit PMO with 4 direct reports, overseeing non-conformance cost management and root-cause analysis. Maintained ISO certifications and directed PM@Siemens implementation across ~150 projects.

PMO PM@Siemens ISO 9001 ISO 14001 OHSAS 18001 Portfolio Analysis Training

Lecturer, Project Management

SENAC Campinas

Aug 2010 - Apr 2011 (8 months)

Delivered PMP Prep Course (56h) with 9 of 12 students achieving certification. Taught introductory and special topics courses in project management.

Project Management PMP Teaching Curriculum Development

Professor, Business Administration

Anhanguera Educacional S/A

Jan 2008 - Dec 2009 (1 year 11 months)

Taught undergraduate Business Administration courses.

Teaching Business Administration

Sr. Project Supervisor

DHL Exel Supply Chain

May 2008 - May 2009 (1 year)

Responsible for P&L of logistics projects in Industry and Automotive segment. Primary responsible for corporate training of DHL's Project Management methodology (DePICT) in Latin America.

P&L management Logistics Project Management DePICT Training