Maria Fernanda Alves
@mariafernandaalves
Senior management consultant driving PMO, customer experience, and operational excellence.
What I'm looking for
I am a senior management consultant and project leader with over 12 years delivering PMO governance, strategic programs, and customer-centric initiatives across multinational environments in Latin America, the U.S., and Europe.
I have a proven track record partnering with C-level executives, leading cross-functional teams, redesigning processes, and implementing ABM and marketing operations programs that improved operational excellence and client centricity.
My approach blends data-driven decision making, change management, and innovation to deliver measurable results in organizational transformation, global reporting, and employee experience.
Experience
Work history, roles, and key accomplishments
Executive Manager
WCD Brasil
Jan 2023 - Dec 2024 (1 year 11 months)
Managed relationships with board members and C-level executives and led PMO for strategic working groups, overseeing execution of events, roundtables, and institutional presentations.
Led client-centric projects and ABM program, driving marketing innovation and strengthening client centricity through data-driven insights and proposal delivery.
Led viability and venture design projects across LATAM, coordinated PMO for a biotechnology client (500+ team members), and drove process optimization and global transformation initiatives.
Delivered process redesign for Shared Services Centers, implemented management tools and KPIs, and supported change management and organizational redesign projects.
Managed accounts payable operations for Guatemala, Dominican Republic, and Ecuador, supporting transactional processing and vendor coordination.
Education
Degrees, certifications, and relevant coursework
Faculdades Campinas (FACAMP)
Bachelor of Arts, Business Administration & Entrepreneurship
Completed a Bachelor of Arts in Business Administration with coursework and focus on entrepreneurship.
Think&Do (Design Thinking & Creative Problem Solving)
Certificate, Design Thinking
Completed a Design Thinking and creative problem-solving program to support innovation and user-centered project design.
SCRUMstudy
Scrum Fundamentals Certified, Agile / Scrum
Earned Scrum Fundamentals certification covering foundational Scrum principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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