Gbadebo Yetunde
@gbadeboyetunde
I build scalable customer support systems through CRM automation, analytics, and remote-first operations.
NigeriaWhat I'm looking for
I've built customer support and CRM operations across North Star, United Bank for Africa, and remote client accounts, improving customer engagement, retention, and data accuracy.
At North Star, I processed high-volume insurance applications, maintained compliant customer records, and supported retention through proactive sales promotions. At UBA, I handled inbound and outbound customer conversations, re-engaged lapsed accounts, and helped refine pitch scripts to improve conversion and engagement.
I architect Zendesk macros and automated workflows to reduce handle time and strengthen first-response performance. I've also led CRM migrations to Intercom and Freshdesk with zero data loss, team onboarding, and improved response times from day one.
I use Metabase, Google Analytics, Postmark, and CRM data to identify root causes, reduce unnecessary support volume, and protect critical customer communications. I'm comfortable owning work asynchronously across global, cross-functional remote teams.
Experience
Work history, roles, and key accomplishments
Tutor / Support Staff
Papaya Tutoring Inc.
Jan 2026 - Present (7 months)
Providing tutoring and learner support services in a part-time remote capacity. Maintaining accurate learner progress records and communicating updates to stakeholders.
Marketing / Retention Specialist
AG Marketing
Oct 2025 - Present (10 months)
Supporting marketing operations and client engagement initiatives across assigned accounts. Contributing to campaign development, coordination, and implementation.
Customer Support & Insurance Operations Specialist
North Star (Senior Benefits)
Oct 2022 - Sep 2025 (2 years 11 months)
Reviewed and processed insurance applications with rigorous attention to accuracy, maintaining compliance with eligibility standards across a high-volume remote pipeline. Verified completeness of applicant documentation, reducing processing delays through systematic quality checks.
Customer Experience Expert, Telemarketing Unit
United Bank for Africa (UBA)
Jun 2022 - Sep 2022 (3 months)
Delivered compelling product and service pitches to prospective customers, consistently meeting and exceeding conversion targets. Handled inbound and outbound customer inquiries with clarity and empathy, resolving concerns efficiently across voice channels.
Student Teacher — Social Studies
St Bernadette Nursery and Primary School
Sep 2017 - Feb 2021 (3 years 5 months)
Designed and delivered structured lesson plans, demonstrating strong written and verbal communication skills transferable to customer-facing roles. Managed preparatory exam classes, applying empathy-driven communication to build student confidence.
Customer Care Representative
Events Trail — Landmark Event Centre
Oct 2016 - Apr 2017 (6 months)
Collected and managed guest data at exhibition events, ensuring accuracy and security of attendee records. Supervised exhibitor access operations, coordinating smooth event flow for large-scale audiences.
Education
Degrees, certifications, and relevant coursework
Delta State University
Bachelor of Science in Education, Economics
Graduated with a B.Sc. Ed in Economics.
St. Augustine's College of Education
National Certificate in Education, Computer Science
2014 - 2017
Completed a National Certificate in Education (NCE) in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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