Gay Chavez

Created daily social media content and marketing posts using AI tools to promote local junk removal and dumpster rental services across multiple platforms. Managed lead outreach via direct messages and real estate referrals, scheduled appointments in Autopilot CRM, and updated client sites in Duda with reviews and testimonials.

Provided customer support via email and chat by troubleshooting issues on a cloud-based platform and delivering accurate resolutions. Documented cases in Zendesk and escalated complex problems with L2/L3 and product teams via Skype.

Identified and qualified business leads using LinkedIn Sales Navigator, then conducted personalized outreach to generate interest and schedule appointments. Managed Facebook group engagement and tracked leads and campaign progress in Trello.

Performed outbound cold calls to homeowners and landlords using Five9 to identify potential sellers and gather property and motivation details. Qualified leads against script criteria and maintained lead records in Google Sheets.

Served as a single point of contact for incidents across telephony, email, chat, and the IT service portal, managing troubleshooting through resolution. Logged and triaged issues in ticketing systems including ServiceNow, JIRA, and Zendesk, while supporting Microsoft 365, Windows troubleshooting, and related configurations.

Handled escalated customer calls for U.S. credit card accounts, resolving concerns while maintaining high customer satisfaction. Provided floor support and coached agents through listen-in sessions and quality reviews to improve call-handling performance.

Answered inbound customer calls and resolved U.S. credit card account inquiries and service-related issues in a timely manner. Provided product and promotion recommendations based on customer needs and shared feedback to improve service processes.

Earned a Bachelor of Advertising and Public Relations from Polytechnic University of the Philippines from 2003 to 2006.