Gayathri G K

At Allianz, I support a 20+ associate team during live calls, manage complex customer escalations, and represent performance in WBR meetings through leadership reporting.

I've completed 20–50 call audits monthly, reviewed error calls, and delivered coaching that helps maintain 90%+ service quality standards. I also monitor compliance and training completion, maintain L&D reporting, and contribute to process-improvement initiatives.

My experience spans customer support across Customer and Life lines of business, where I handled high-volume inbound queries, escalations, and KPI-driven service delivery. I bring an MBA in Operations Management alongside practical strengths in SOP documentation, root cause analysis, reporting, and knowledge management.

Earlier, as a freelance content writer, I developed strong research, documentation, and written communication skills while producing structured content across diverse niches.