Open to opportunities

SANDRA SABU

@sandrasabu

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Energetic business professional with 6+ years in operations.

India

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What I'm looking for

I am looking for a role that fosters growth, encourages teamwork, and values innovative problem-solving.

I am an energetic business professional with over 6 years of experience in operations, specializing in compliance, reporting, and process improvements. My journey has been marked by a commitment to excellence and a passion for driving organizational growth through analytical capabilities and leadership. I thrive in dynamic environments where I can leverage my skills to contribute meaningfully to team objectives.

In my most recent role as a Senior Quality Analyst at Citicorp Services India, I performed in-depth quality analysis and served as a Subject Matter Expert, training new peers and managing high-risk profile reviews. My proactive approach led to significant quality improvements and operational excellence, ensuring that all deliverables were met without any SLA misses. I have consistently demonstrated my ability to manage multiple cases under tight deadlines while maintaining a strong focus on quality and efficiency.

Throughout my career, I have received numerous accolades, including the Citi Gratitude Award and multiple Citi Applause Awards, recognizing my contributions as a quick learner and a dedicated team player. I am eager to leverage my skills and experiences in a progressive role that allows me to make a significant impact.

Experience

Work history, roles, and key accomplishments

Senior Quality Analyst

Citicorp Services India Private Limited

Jul 2021 - Feb 2024 (2 years 7 months)

Performed in-depth quality analysis on account maintenance requests worked by BOT and served as a Subject Matter Expert (SME) for the process, providing training for new peers. Led the transition from onshore operations, directly contributing to quality improvements and operational excellence while handling high-risk profile reviews.

Process Improvement Subject Matter Expertise Training Risk Management Operational Excellence Data Analysis Compliance

Senior Customer Service & Operations Analyst

Royal Bank of Scotland

Feb 2020 - Jul 2021 (1 year 5 months)

Assessed credit history and financial capacity for personal loan applicants, processing applications and managing high-volume customer inquiries within deadlines. Adhered to compliance standards for financial transactions and customer inquiries, and led task delegation within the team.

Loan Processing Customer Service Compliance Risk Management Team Leadership Stakeholder Management

Junior Customer Service & Operations Analyst

Royal Bank of Scotland

Dec 2017 - Feb 2020 (2 years 2 months)

Assisted in initiating the mortgage process by capturing details from brokers and checking customer creditworthiness for approval decisions. Managed employee training for new hires, offering continuous guidance and mentorship on best practices.

Mortgage Processing Financial Analysis Data Input Subject Matter Expertise

Office Administrative Staff

Enrich Civil Service Academy

Jun 2017 - Dec 2017 (6 months)

Managed financial operations, including expenses and billing, to contribute to operational efficiency. Served as an educational faculty, imparting knowledge and skills to students, and engaged in marketing and consulting activities.

Financial Management Marketing Consulting Billing Expense Management Student Engagement

Education

Degrees, certifications, and relevant coursework

Indira Gandhi National Open University

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration from IGNOU, focusing on advanced business principles and management strategies. This program enhances my understanding of organizational leadership and operational excellence.

University of Mangalore

Bachelor of Business Management, Business Management

2014 - 2017

Grade: Distinction

Activities and societies: Participated in cultural-level programs at the University level.

Completed a Bachelor of Business Management from the University of Mangalore, achieving distinction. The curriculum provided a strong foundation in business principles, preparing me for a career in operations and management.

University of Mangalore

Diploma, Aviation and Hospitality Management

Activities and societies: Project completed on Aviation And Hospitality Management.

Obtained a Diploma in Aviation and Hospitality Management from the University of Mangalore. This program provided specialized knowledge and practical skills relevant to the aviation and hospitality industries, including a completed project.