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Kashish Sudha

@kashishsudha

Operations and quality professional at Teleperformance who built Excel reporting and maintained 100% regulatory adherence.

India

Message

What I'm looking for

I'm looking for an Operations Analyst, QA Analyst, Business Operations, or Customer Success role where process discipline and stakeholder communication add value.

At Teleperformance Global Business Pvt. Ltd., I conducted daily quality audits across a 20-member team in a US banking process and carried findings through corrective action. My work supported 100% regulatory adherence.

I built Excel-based reporting with VLOOKUP and PivotTables to replace manual tracking and give leadership visibility into quality, SLAs, and operational metrics. I also handled complex financial escalations through account-level reviews and direct customer outreach.

I represented the team on calls with US-based banking clients, shared process improvement proposals, and trained team members. Earlier, at FIS Global, I managed US banking customer queries and was selected for the escalation team.

Experience

Work history, roles, and key accomplishments

Senior Customer Care Executive

Teleperformance Global Business Pvt. Ltd.

Sep 2023 - Jan 2026 (2 years 4 months)

Conducted daily quality audits across a 20-member team, built Excel-based reporting, managed escalations, and communicated with US-based clients. Mentored and trained team members, achieving 100% regulatory adherence.

Quality Auditing Excel V Lookups Pivot Tables Salesforce Root Cause Analysis SLA Management KPI Management team training Stakeholder Management US Client Communication

Senior Customer Service Representative

FIS Global

May 2022 - Sep 2023 (1 year 4 months)

Managed inbound US banking customer queries covering account management, transaction disputes, and financial discrepancies. Maintained high CSAT and was selected for the escalation team within one year.

Customer Service US Banking Account Management Dispute Resolution CSAT Escalation Management