Gavin Wienand
@gavinwienand
I handle remote guest services, customer escalations, and operations across international hospitality platforms.
South AfricaWhat I'm looking for
I provide remote guest services for TymeGlobal Technologies, supporting US hospitality clients across seven hotel groups. I handle internal and external calls, guest requests, service tickets, wake-up calls, valet coordination, complaints and billing disputes.
I take ownership of requests through completion while working across HostedSuite, Opera, GXP, BOB, Synergy, Lightspeed and communication platforms. My work is guided by PBX Forbes standards and clear coordination with teams and management.
Previously, I managed operations at Inverters4all and ran several client-focused businesses, overseeing staff, projects, customer relationships, quotations, invoicing, stock, administration and marketing.
Experience
Work history, roles, and key accomplishments
PBX Operator - Guest Services
TymeGlobal Technologies
Jan 2026 - Present (8 months)
Provide remote customer and guest service in accordance with PBX Forbes guidelines and operator quality standards. Handle internal and external calls, manage service tickets, and escalate complaints and billing disputes.
Property Consultant
Zero Grid Property Group
Jan 2018 - Present (8 years 8 months)
Handled sales, rentals, marketing, property inspections, and contracts.
Bass Guitarist / Founding Member
Heroes Wear Red
Jan 2007 - Present (19 years 8 months)
Played bass, wrote songs, managed tours, secured sponsorships, and handled promotional events and online activities.
Bass Guitarist
Sugardrive
Jan 1994 - Present (32 years 8 months)
Played bass, wrote songs, managed tours, secured sponsorships, and handled promotional events and online activities.
Operations Manager
Inverters4all
Jan 2022 - Jan 2026 (4 years)
Managed projects, staff, and day-to-day operational requirements while maintaining strong customer relationships. Prepared quotations and invoices, followed up on payments, and managed stock control, ordering, and stocktaking.
Owner
Dominion Maintenance
Jan 2018 - Jan 2022 (4 years)
Managed projects, staff, customer relations, budgets, administration, quotations, invoicing, stock, and marketing.
Owner
Startup Design - FNIX Creative
Jan 2013 - Jan 2019 (6 years)
Handled client sourcing, accounts, design, hosting, website management, and social media management.
Owner
Headline Studios
Jan 2011 - Jan 2013 (2 years)
Handled client sourcing, accounts, A&R, engineering, producing, and composing.
Label Manager
Musketeer Records
Jan 2008 - Jan 2011 (3 years)
Managed artists and label operations, including A&R, online presence, sales, bookings, accounts, and SAMA Advisory Committee duties.
Motoring Journalist
Kulula Magazine / SA Hotrod Magazine
Jan 2008 - Jan 2011 (3 years)
Wrote articles, conducted research, and covered promotional events and vehicle launches.
Owner
Auto & Aircraft Polishers
Jan 1992 - Jan 1998 (6 years)
Secured new contracts, managed accounts and staff, and researched new products and technology.
Education
Degrees, certifications, and relevant coursework
Gavin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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