Nwatsop Anna

I am a bilingual customer-focused professional with over four years of client-facing experience, specializing in English–French interpretation and customer support. I excel at clear communication, empathy, and resolving issues under pressure.

In my current role at a military tribunal I provide real-time interpretation in sensitive environments, maintain confidentiality, and de-escalate emotionally charged interactions while ensuring customer understanding and satisfaction.

Previously I served as a legal administrative assistant and client support at a law office, acting as the first point of contact, managing phone and email inquiries, and explaining procedures and documentation clearly to clients.

I bring strong skills in live interpretation, CRM and digital communication tools, time management, and multitasking, and I am seeking a remote bilingual customer service role that values communication and customer satisfaction.