At Tata Consultancy Services, I lead a 20+ member L1 team and serve as the L2 escalation point for CNB Bank, handling 200+ incidents a month together with the team. I provide support for Seeburger and MessageWay MFT applications and CA Workload Automation, and own P2 and P3 incidents through resolution.
Previously, I provided L3 support for Elevance Health at IBM, handling 45+ MFT incidents each month and troubleshooting production issues on Unix/Linux and SQL. I’ve also supported disaster recovery exercises and application audits, and received client appreciation and the TCS GEMs award.
