Gaurav Chakraborty
@gauravchakraborty
I grow SaaS revenue through customer retention, renewals, and expansion.
IndiaWhat I'm looking for
At Saffron Tech, I managed the full post-sale lifecycle for 50+ B2B SaaS, AI, digital marketing, D2C, and eCommerce clients, influencing $1.3M–$1.5M ARR. I drove approximately 92% retention, reduced churn by 35–40%, and generated 18–22% quarterly expansion growth through onboarding, QBRs, health monitoring, renewals, and value-led upsell conversations.
Previously at Digital Web Solutions, I managed 33 B2B accounts generating about $60,000 MRR and reduced churn by around 45% while achieving 24% quarterly upsell growth. I bring customer success, enterprise advisory, trust and safety, and premium customer-care experience, supported by Salesforce, HubSpot, Zoho CRM, performance marketing analytics, and Generative AI training.
Experience
Work history, roles, and key accomplishments
Client Success Manager
Saffron Tech Pvt Ltd
Feb 2024 - Oct 2025 (1 year 8 months)
Managed full post-sale lifecycle for 50+ B2B clients, achieving ~92% retention and reducing churn by 35-40%. Drove 18-22% quarterly expansion growth through upsell opportunities.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Political Science
2011 - 2014
Bachelor of Arts in Political Science (Honours) from Delhi University, completed in 2014.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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