Akshat Sharma
@akshatsharma11
I grow enterprise SaaS retention, adoption, and expansion through strategic customer success.
IndiaWhat I'm looking for
At Ezulix Software, I manage 30+ enterprise and mid-market B2B customers across onboarding, implementation, adoption, renewals, and expansion. I've driven over ₹1.5 crore in incremental annual revenue, maintained 91%+ portfolio retention, and achieved 85% product adoption within 90 days.
I partner with executive stakeholders, technical teams, Sales, Solutions Engineering, Product, and Support to resolve escalations and build outcome-focused success plans. I bring experience in enterprise SaaS, cloud integrations, customer health analysis, QBRs, and strategic account management while maintaining a 4.8/5 CSAT score.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Ezulix Software
Jul 2021 - Present (5 years 2 months)
Managed a portfolio of 30+ enterprise and mid-market B2B customers, leading onboarding, adoption, and retention initiatives. Drove over ₹1.5 crore in incremental annual revenue through expansion opportunities and maintained a 91% retention rate.
Education
Degrees, certifications, and relevant coursework
Rani Durgavati University
Bachelor of Commerce, Commerce
Pursued a Bachelor of Commerce degree at Rani Durgavati University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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