Rashid User

I’m a Customer Success Manager with 3+ years across SaaS, AdTech, and HRMS, focused on running the full client lifecycle—from onboarding through renewal and expansion. I’m comfortable leading commercial conversations, QBRs, and performance reporting that connect product value to client HR and operational goals.

At WoCo Core (WoCo HRMS), I manage the full lifecycle for a B2B SaaS portfolio as the primary point of contact, consistently earning strong satisfaction scores. I use CRM-based account health scoring to identify at-risk accounts early and proactively reduce churn exposure, while also uncovering upsell and cross-sell opportunities through consultative conversations that support sustained ARR growth.

Previously, as a Customer Success & Growth Catalyst at Bobble AI, I onboarded and managed 40+ brand accounts from kickoff to renewal and supported campaign scaling across app-install and broader advertising needs. I worked closely with leading agencies on media planning and post-campaign reviews, and I served as a pre-sales data partner—building audience sizing, market insights, and data-led estimates that helped drive 15+ pitch closures and account revival.

I bring strong reporting and storytelling skills, delivering 245+ post-campaign performance reports and translating campaign data into clear narratives for stakeholders. I also enjoy building structure—creating onboarding programs that shorten time-to-value and improve early-stage adoption—because I’m committed to measurable outcomes and long-term customer growth.