At Snovasys Software Solutions Ltd, I manage post-sale relationships for 200+ B2B SaaS accounts across SMB, mid-market and enterprise, maintaining a 90–95% customer retention rate.
I support onboarding, product adoption and customer training, and resolve queries and escalations. I use Freshdesk for documentation and reporting, and HubSpot CRM to maintain account records and follow-ups.
I identify upsell and cross-sell opportunities across the account base and drive renewals through proactive follow-ups to protect recurring revenue and reduce churn.
Before moving into customer success, I was a Business Development Executive at Snovasys Software Solutions Ltd, where I generated leads through cold calling, delivered product demonstrations and closed deals. I received the High-Performance Excellence Award in 2025 and hold certifications in inbound sales and customer success.
