Remote only, SaaS, fintech, banking, finance, insurance, tech, data, customer support, customer experience, wfh, entry-level, career progression
Gary McCarthy
@garymccarthy
Operations Officer | Data Analytics & Finance Student
What I'm looking for
Versatile and detail-oriented professional with over a decade of experience in operations, team leadership, and project coordination—most notably within the turf management and local government sectors. Adept at managing budgets, procurement, stakeholder communication, and compliance reporting, with a proven track record of delivering high-quality outcomes across diverse environments.
Currently transitioning into a remote-friendly role focused on administrative support, customer service, or data-oriented tasks. My recent experience includes co-managing an ecommerce business, where I handled everything from order fulfillment and customer support to content creation and backend systems management. I bring strong capabilities in reporting, scheduling, digital tools, and process improvement, supported by a practical and analytical mindset.
Currently studying a Bachelor of Business (Finance), with a completed foundation year in Data Analytics. Passionate about using my organisational, communication, and tech skills to contribute meaningfully in a remote team environment.
Experience
Work history, roles, and key accomplishments
Operations Officer
City of Gold Coast
Jan 2025 - Jun 2025 (5 months)
Coordinated procurement, contractor liaison, and scheduling for open space maintenance and improvement projects. Managed budgeting and chemical ordering, ensuring compliance with OH&S and environmental standards. Responded to internal and external enquiries via phone and email, maintaining accurate digital records.
Ecommerce Manager
SALT & LEMONS
Feb 2024 - Jun 2025 (1 year 4 months)
Co-managed a Shopify-based ecommerce store selling curated homewares, handling all aspects of store operations. Oversaw order fulfilment, customer support, supplier communication, and inventory management. Maintained product listings, created content, and managed backend systems and reporting.
Superintendent
Serco
Feb 2020 - Jan 2025 (4 years 11 months)
Led the development and execution of comprehensive turf management programs, consistently achieving KPIs above 90%. Liaised with the City of Melbourne and other stakeholders to ensure compliance and maintain exceptional quality standards. Oversaw contract obligations by managing budget and resource allocation.
Acting Superintendent
Serco
Jun 2019 - Feb 2020 (8 months)
Coordinated renovation projects to enhance course quality and plant health using innovative techniques. Collaborated with stakeholders to address operational challenges, fostering a culture of teamwork and excellence. Implemented advanced irrigation strategies that improved water efficiency and reduced environmental impact.
Apprentice Sports Turf Curator
Australian Apprenticeship Group
Nov 2016 - Jun 2019 (2 years 7 months)
Contributed to the maintenance and preparation of premier turf cricket wickets, ensuring optimal playing conditions. Assisted in daily maintenance duties, gaining hands-on experience in turf management and equipment operation. Participated in plant nutrition and soil health assessments.
Assistant Turf Curator
Serco
Jan 2012 - Nov 2016 (4 years 10 months)
Assisted with the maintenance of premier turf cricket wickets and golf course playing surfaces. Worked with the head turf curator on tasks such as patching, repairing, mowing, rolling, and marking out cricket wickets. Engaged in daily maintenance duties and gained practical turf management experience.
Education
Degrees, certifications, and relevant coursework
Swinburne University of Technology
Bachelor's degree, Business (Finance)
2025 - 2028
University of South Australia
Bachelor's degree, Data Analytics
2023 - 2025
Completed the first year of the program. Transferred to a Bachelor of Business (Finance) program.
Tech stack
Software and tools used professionally
Facebook Ads
Google Tag Manager
Google Cloud Platform
GitHub
Shopify
Google Drive
Google Fonts
Google Analytics
Facebook Pixel
Google Search Console
Slack
Microsoft Teams
Zendesk
Jira Service Desk
Okta
JavaScript
Python
HTML5
CSS 3
PowerShell
R Language
Google Maps
macOS
Windows
PayPal
Google Workspace
Microsoft Office 365
Confluence
Trello
Algolia
Microsoft Excel
Windows Terminal
Auth0
Zoom
Google Meet
Microsoft Power Automate
Google BigQuery
SQL
Google Ads
SmartRecruiters
SurveyMonkey
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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