Samuel Grech

Managed customer accounts and assisted with resolving outstanding government debts while ensuring compliance with relevant legislation, policies, and procedures. Interpreted and explained legislative requirements clearly to customers, helping them understand their obligations and available payment options.

Delivered beginner to intermediate snowboard and scooter coaching focused on safety, progression, and skill development. Developed strong leadership, communication, and mentoring skills through individual and group coaching.

Provided financial hardship support and developed tailored repayment solutions based on individual customer circumstances. Managed fraud investigations, credit card servicing, and complex customer enquiries while maintaining accuracy and compliance.

Operated and maintained industrial tank-cleaning equipment and drones while following strict safety procedures. Collected operational data, completed reporting, and supported equipment performance monitoring.

Managed deliveries, stock handling, and warehouse operations while maintaining service accuracy and efficiency. Assisted with inventory management, order preparation, and customer service requirements.

Managed daily warehouse operations including inventory control, dispatch, deliveries, and supplier coordination. Oversaw bookkeeping, quoting, invoicing, and financial record management using business systems.

Provided customer and technical support via phone, email, and online platforms. Troubleshot product and system issues while assisting customers with technical solutions.

Operated attractions while maintaining strict safety procedures and guest service standards. Communicated effectively with customers and team members in a fast-paced environment.

Currently completing a Certificate IV in Information Technology with a focus on Cyber Security.

Pursued a Diploma in Sports Science but did not complete the program.

Completed high school education and received the High School Certificate.

Earned the APSI Level 1 Snowboard Instructor certification.

Completed the White Card construction safety certification.

Completed the Certificate III in Fitness.