At Ace Content House, I manage customer inquiries, bookings, appointments, and service requests across WhatsApp, phone, Instagram, and other social media channels. I coordinate photography and videography schedules, handle payments and client records, and follow up to support efficient service delivery.
At Okra Inc., I supported customers by phone, email, and live chat, resolving complaints and service issues while maintaining a 95% customer satisfaction rating. I also investigated issues and escalated complex cases to internal teams.
At ThePeer, I provided personalized support through email, phone, and live chat. I handled inquiries and complaints, followed up on resolutions, and monitored customer feedback to identify opportunities to improve service delivery.
