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Özüm Aydın

@zmaydn

Detail-oriented content moderator and social work graduate focused on quality, process improvement, and learner-centered teaching.

Turkey
Message

What I'm looking for

I am seeking a role where I can apply content moderation, quality improvement, and stakeholder coordination skills in a collaborative, growth-oriented environment that values process optimization.

I am a detail-oriented content moderator and social work graduate with hands-on experience in content review, quality improvement, and frontline customer service. At TELUS International Turkey I ensured policy compliance, coached teammates to reduce errors, and implemented process changes to boost efficiency while maintaining high accuracy.

I also taught homeschooled students, designed lesson plans, and adapted instruction to diverse learning needs, and completed a social work internship researching family and social policy and coordinating stakeholders. I hold Lean Six Sigma White and Yellow certifications and advanced Microsoft Excel skills, and I bring strong communication, analysis, and problem-solving abilities to support team and organizational goals.

Experience

Work history, roles, and key accomplishments

FR

Homeschool Teacher

Freelance

Sep 2021 - Feb 2022 (5 months)

Designed and implemented lesson plans, assessed student progress and adapted instruction to diverse learning styles while collaborating with parents and educators to improve outcomes.

Education

Degrees, certifications, and relevant coursework

Ataturk University logoAU

Ataturk University

Social Work

2020 -

Studied Social Work at Ataturk University beginning January 2020, covering social policy, family services, and community support practices.

Tech stack

Software and tools used professionally

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Özüm Aydın - Content Moderator - TELUS International Turkey | Himalayas