Open to opportunities

Özüm Aydın

@zmaydn

Detail-oriented content moderator and social work graduate focused on quality, process improvement, and learner-centered teaching.

Turkey

Message

What I'm looking for

I am seeking a role where I can apply content moderation, quality improvement, and stakeholder coordination skills in a collaborative, growth-oriented environment that values process optimization.

I am a detail-oriented content moderator and social work graduate with hands-on experience in content review, quality improvement, and frontline customer service. At TELUS International Turkey I ensured policy compliance, coached teammates to reduce errors, and implemented process changes to boost efficiency while maintaining high accuracy.

I also taught homeschooled students, designed lesson plans, and adapted instruction to diverse learning needs, and completed a social work internship researching family and social policy and coordinating stakeholders. I hold Lean Six Sigma White and Yellow certifications and advanced Microsoft Excel skills, and I bring strong communication, analysis, and problem-solving abilities to support team and organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

TELUS International Turkey

Feb 2022 - Present (3 years 8 months)

Reviewed and moderated user-generated content to ensure compliance with company policies and industry regulations, improved quality through feedback to team members, and implemented process changes to optimize efficiency.

Content Moderation Compliance Policies Quality Assurance Process Improvement Attention To Detail Communication Time Management

Homeschool Teacher

Freelance

Sep 2021 - Feb 2022 (5 months)

Designed and implemented lesson plans, assessed student progress and adapted instruction to diverse learning styles while collaborating with parents and educators to improve outcomes.

Lesson planning Assessments Communication Time Management

Social Worker Intern

Ministry of Family and Social Policies

Jan 2021 - Sep 2021 (8 months)

Conducted research and analysis on family and social issues, prepared reports and policy recommendations, and coordinated with stakeholders to support delivery of social services and programs.

Social Research Report Writing Policy Analysis Workshop Facilitation Technical assistance

Store Manager

So Chic

Nov 2019 - Nov 2020 (1 year)

Managed store operations including customer service, inventory control, merchandising, and sales transactions while maintaining presentation standards and responding to customer inquiries online.