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@zmaydn
Detail-oriented content moderator and social work graduate focused on quality, process improvement, and learner-centered teaching.
TurkeyI am a detail-oriented content moderator and social work graduate with hands-on experience in content review, quality improvement, and frontline customer service. At TELUS International Turkey I ensured policy compliance, coached teammates to reduce errors, and implemented process changes to boost efficiency while maintaining high accuracy.
I also taught homeschooled students, designed lesson plans, and adapted instruction to diverse learning needs, and completed a social work internship researching family and social policy and coordinating stakeholders. I hold Lean Six Sigma White and Yellow certifications and advanced Microsoft Excel skills, and I bring strong communication, analysis, and problem-solving abilities to support team and organizational goals.
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Work history, roles, and key accomplishments
TELUS International Turkey
Feb 2022 - Present (3 years 9 months)
Reviewed and moderated user-generated content to ensure compliance with company policies and industry regulations, improved quality through feedback to team members, and implemented process changes to optimize efficiency.
Freelance
Sep 2021 - Feb 2022 (5 months)
Designed and implemented lesson plans, assessed student progress and adapted instruction to diverse learning styles while collaborating with parents and educators to improve outcomes.
Ministry of Family and Social Policies
Jan 2021 - Sep 2021 (8 months)
Conducted research and analysis on family and social issues, prepared reports and policy recommendations, and coordinated with stakeholders to support delivery of social services and programs.
So Chic
Nov 2019 - Nov 2020 (1 year)
Managed store operations including customer service, inventory control, merchandising, and sales transactions while maintaining presentation standards and responding to customer inquiries online.
Degrees, certifications, and relevant coursework
AUSocial Work
2020 -
Studied Social Work at Ataturk University beginning January 2020, covering social policy, family services, and community support practices.
Software and tools used professionally
TurkeyYou can contact Özüm and 90k+ other talented remote workers on Himalayas.
Message Özüm
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