Looking for a job

Dilan Yılmaz

@dilanylmaz

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Customer support specialist at Champs who resolved customer concerns and supported service quality.

Turkey

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What I'm looking for

I'm seeking opportunities in customer support, content moderation, operations, social media, or English-speaking roles.

At TELUS International, I reviewed user-generated content against platform policies and quality standards, taking appropriate actions in line with established guidelines.

I worked with English-language content and maintained performance, quality, productivity, timing, and confidentiality standards.

At Champs, I handled customer requests and concerns, evaluated issues, and provided solutions in line with established procedures.

I hold a degree in English Language Teaching from Muğla Sıtkı Koçman University and have C1-level English proficiency. I'm seeking opportunities in customer support, content moderation, operations, social media, or English-speaking roles.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Champs

Jan 2025 - Feb 2026 (1 year 1 month)

Handled customer requests and concerns with a professional and solution-oriented approach. Evaluated customer issues and provided appropriate solutions in line with established procedures.

Customer Support Problem Solving Communication Skills CRM

Content Moderator

TELUS International

Jan 2022 - Dec 2024 (2 years 11 months)

Reviewed and moderated user-generated content in accordance with platform policies and quality standards. Analyzed content against established guidelines and took appropriate actions.

Content Moderation Attention To Detail Analytical Thinking English Communication