Elif Buse Aydın
@elifbuseaydn
Customer support specialist with a background in physiotherapy.
TurkeyWhat I'm looking for
I am a dedicated customer support professional with extensive experience in various roles, including content moderation and chat support. My journey in customer service began in 2017, and since then, I have honed my skills in communication and problem-solving while working with diverse teams in fast-paced environments.
Throughout my career, I have been committed to providing exceptional service, whether it’s through live chat, call center support, or managing customer inquiries. My educational background in physiotherapy and international trade complements my customer service expertise, allowing me to approach challenges with a unique perspective and a strong understanding of client needs.
I am fluent in English and Turkish, with intermediate proficiency in Bulgarian, which enables me to connect with a wide range of customers. I am eager to leverage my skills and experience in a dynamic role that values customer satisfaction and fosters professional growth.
Experience
Work history, roles, and key accomplishments
Customer Support Agent
Perform Cs
Oct 2023 - Jan 2024 (3 months)
Provided chat support services to customers, addressing inquiries and resolving issues efficiently. Maintained high customer satisfaction through effective communication.
Content Moderator
Cogito UPWORK
Dec 2023 - Feb 2024 (2 months)
Responsible for moderating content to ensure compliance with community guidelines and standards. Engaged in reviewing user-generated content and providing feedback to maintain quality.
Customer Services
2222e
Jun 2021 - Sep 2023 (2 years 3 months)
Handled customer inquiries through calls and chat, ensuring timely responses and solutions. Assisted with payment processing and account management.
Customer Agent
Vodasoft
Aug 2017 - Jul 2018 (11 months)
Provided customer support in the food and beverage sector, handling inquiries and resolving issues through various communication channels.
Payment Agent
TK Services/K21 Media
May 2017 - May 2017 (0 months)
Managed payment transactions and customer inquiries via phone. Ensured accurate processing of financial transactions and maintained customer records.
Education
Degrees, certifications, and relevant coursework
National Sport's Academy
Bachelor's degree, Physiotherapy and Rehabilitation
2016 - 2025
Studying physiotherapy and rehabilitation, focusing on the treatment and prevention of physical injuries and disabilities.
BUBilgi University
Bachelor's degree, International Trade
2012 - 2014
Completed a Bachelor's degree in International Trade, covering topics such as global commerce, trade regulations, and economic policies.
Pera Fine Art
College, Music
2008 - 2011
Studied music, focusing on various aspects of musical theory, performance, and appreciation.
Namık Sozeri College
Secondary school, Secondary Education
1999 - 2007
Completed secondary education, providing a foundation in various subjects and skills necessary for further education.
Availability
Location
TurkeyAuthorized to work in
Job categories
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