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Galina Galustyan

@galinagalustyan

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Revenue Manager at HILI SRL, optimizing pricing across a portfolio of 50+ properties using revenue and market analysis.

Italy

Message

At HILI SRL, I independently manage pricing and revenue strategies for a portfolio of 50+ properties. I analyze performance indicators, booking patterns and demand to adjust rates and distribution, and prepare forecasts and revenue reports to support strategic decisions.

Across international hospitality and tourism markets, I’ve worked in revenue management, sales and business development. At HRS - HOTEL RESERVATION SERVICE ROBERT RAGGE GMBH, I managed a portfolio of 500+ hotels and developed regional business plans; at Aeroport Development. chain of i 3 hotelsi, I implemented a PMS, channel manager and booking engine.

Experience

Work history, roles, and key accomplishments

Current

Revenue Manager

Current

HILI SRL

Jan 2025 - Present (1 year 9 months)

Independently manage pricing and revenue management strategies for a multi-property portfolio of 50+ properties. Analyze ADR, RevPAR, occupancy, booking window, LOS, and demand trends to optimize rates and distribution channels.

Revenue Management Pricing Strategy Market Analysis ADR RevPAR Occupancies Booking Lo S Trends Distribution Channels Competitive Analysis Online Reputation Management Forecasting KPI Analysis

Operations Department Manager

Effetto Italy / Touroperator

Jan 2024 - Dec 2024 (11 months)

Managed quotations, reservations, payments, and invoicing for FITs and groups. Negotiated with American clients, provided interpreting services, and prepared tours for individuals and groups of up to 20 people.

Reservations Quotations Invoicing Negotiation Interpreting Tour Planning Group Coordination

Back-office, OTA, Ticketing, Customer Support

Through Eternity Tours / City Rome Tours

Jan 2023 - Dec 2023 (11 months)

Managed reservations through OTAs and walk-ins, implemented a new management system, and created products connected to Viator, Headout, and GetYourGuide. Handled availability, overbookings, modifications, cancellations, refunds, and tour logistics.

OTA Management Viator HeadOut GetYourGuide Reservation Systems Customer Support Ticketing Tour Logistics Invoicing Partner Payments Review and Message Monitoring

Receptionist

Grand Hotel Fleming Omnia Hotels

Jan 2022 - Dec 2022 (11 months)

Managed room allocation, handled telephone and email reservations, processed credit card transactions, and managed guaranteed and non-refundable bookings. Assisted guests with requests and complaints and coordinated with housekeeping.

Frontdesk Reservations credit card processing Guest Relations Complaint Handling Housekeeping Coordination Invoicing Reporting

Director of Sales

Crowne Plaza Krasnodar Hotel

Jan 2019 - Dec 2020 (1 year 11 months)

Managed the sales team and supported marketing, sales, and budget planning. Developed rates and sales strategies based on competitive analysis and managed distribution channels.

Sales Management Marketing Budget Planning Pricing Strategy Competitive Analysis Distribution Channels Revenue Management KPI Analysis Forecasting ADR RevPAR

Head of Branch

Carlson Wagonlit Travel

Jan 2018 - Dec 2019 (1 year 11 months)

Managed a team of 50 employees, overseeing workflows to deliver services to corporate clients. Monitored financial flows, identified talent, organized training, acquired new business partners, and negotiated agreements.

Team Management Workflow Management Financial Monitoring Talent Identification Training Business Development Negotiation SLA Monitoring Customer Satisfaction Reporting

Director of Sales, Reservations & Revenue

Aeroport Development

Jan 2016 - Dec 2018 (2 years 11 months)

Managed sales for a chain of 3 hotels (230 rooms total) across different cities. Developed the commercial structure, automated processes, implemented PMS, channel manager, and booking engine, and developed SOPs.

Sales Management Revenue Management Pricing Strategy Hotel PMS Implementation Channel Manager Booking Engine SOP Development Data Analysis Comp Set Analysis Forecasting KPI Reporting

Hotel Sales Manager South Russia, CIS and Georgia

HRS - Hotel Reservation Service Robert Ragge GmbH

Jan 2011 - Dec 2016 (5 years 11 months)

Responsible for South Russia, Azerbaijan, Armenia, Georgia, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, and Uzbekistan. Negotiated with new hotel partners, acquired hotels based on corporate client requirements, and maintained a portfolio of 500+ hotels.

Sales Management Business Development Negotiation Hotel Acquisition and Investment Portfolio Management Training Business Planning Market Conditions Monitoring Price Parity Statistical Analysis Reporting KPI Management Trade Shows

Business Development Manager/Reservations and Revenue

Hotel Aurora Krasnodar 4* and Hotel Maximus 3*

Jan 2009 - Dec 2011 (2 years 11 months)

Managed the sales team and supported marketing, sales, and budget planning. Developed rates and sales strategies based on competitive analysis and managed distribution channels.