Jennirose Anosa

Managed service across multiple areas of a boutique hotel, coordinating operational flows between restaurant, pool bar, and lobby. Identified for promotion to supervisory role due to excellent performance and team management capabilities.

Provided warm welcome and managed table service according to high standards, personalizing the morning experience for hotel guests and external clients. Monitored POS system to ensure accuracy of guest bills and room charges.

Responsible for tidying, sweeping, mopping, dusting, and deep sanitizing all surfaces in assigned rooms. Inspected room conditions, replenished toiletries and minibar stock, and maintained hygiene standards.

Guided and motivated the team to achieve upselling targets and increase department revenue. Planned shifts, managed staff schedules, and coordinated with Guest Relations and Concierge teams to streamline check-in and check-out flows.

Prepared monthly reports on upselling and upgrade performance, monitoring department costs and procurement. Managed official correspondence and personalized welcome letters for VIP guests, and optimized administrative workflows.

Participated in FL15 Project Team to optimize guest experience and increase GSS scores. Collaborated with Revenue and Reservations to reduce overbooking and maximize upselling, and managed daily Rooms Control and Front Office operations.

Coordinated VIP guest experience from arrival to departure, ensuring personalized hospitality service. Managed guest preferences and feedback in corporate database, and supervised check-in and check-out flows.

Maximized revenue through upselling by providing detailed menu and wine list presentations. Strategically assigned tables to maximize room capacity and managed service across different resort outlets.

Pursuing a Lower Secondary School Diploma with official certification of language and cultural skills within the Italian school system.

Earned a Language and Cultural Integration Certification from C.P.I.A. Monza e Brianza in 2026.

Completed an Associate in Hotel and Restaurant Management from the University of Cebu, Lapu-Lapu and Mandaue Campus.

Completed Luxury Standard Operating Procedures (SOP) Training Course from Shangri-La Academy.

Obtained HACCP Certificate (Food Safety and Hygiene) in Italy, currently valid.