Nikolai Fissenko

Founded a B2B geospatial data product, identifying target accounts and building value proposition, pricing model, and go-to-market plan. Delivered pitch deck to Rome's Comune and coordinated a network of field contributors.

Co-founded cultural travel experiences, building and managing a local partner network and coordinating their requirements. Developed business plan, pitch deck, and online booking site.

Led tours for international clients in 5 languages, managing real-time logistics and customer expectations. Built working relationships with clients and partners and captured feedback to improve service.

Administered corporate parking agreements and acted as day-to-day contact for corporate and individual customers in 5 languages. Coordinated with operations and safety teams to resolve issues and maintained accurate customer records.

Managed booking and relationships with venues and festival organizers, coordinating schedules, logistics, and release planning for an alternative rock band.

Supervised operational staff, enforced procedures, and handled incident response and escalation.

Managed reservations, administrative support, and guest relations for international clients in 5 languages. Resolved customer complaints and coordinated with internal teams for timely follow-up.

Handled press coordination and multilingual stakeholder communications for the international launch of the Zeffirelli Foundation Museum.

Master's Degree in Cultural Diplomacy from the Institute for Cultural Diplomacy, Berlin (online), completed in 2023.

Bachelor's Degree (Laurea Triennale) in Political Sciences & International Relations from Università degli Studi Roma Tre, completed in 2022.