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Federica Fortunati

@federicafortunati

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Results-driven revenue manager with expertise in operational management.

Italy

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What I'm looking for

I am looking for a role that values analytical skills and offers growth opportunities in revenue management and operational strategies.

I began my career in the vacation rental industry in 2018, quickly advancing from a Receptionist to a Booking Agent. My journey has equipped me with essential skills in Operational Management, Booking and Sales Strategies, and Customer Care. In 2022, I completed an Advanced Revenue Management course, which enhanced my understanding of industry KPIs and allowed me to contribute to a 12% increase in revenue.

My expertise lies in strategic pricing and revenue optimization, where I analyze historical data and forecast trends to develop dynamic pricing strategies. I have a strong analytical mindset and a results-driven approach, which has enabled me to effectively manage quotes and bookings across various channels, including direct clients and OTAs. I am proficient in using PMS, CRM, and OTA platforms, and I am committed to delivering exceptional customer service while optimizing operational efficiency.

Experience

Work history, roles, and key accomplishments

Revenue, Booking and Front Office

FGM SRL

Jan 2023 - Present (2 years 7 months)

Developed dynamic pricing strategies for web, net, Tour Operators, and vouchers, optimizing pricing by analyzing historical and forecasted data. Managed direct quotes and bookings from various channels while providing client assistance and handling all check-in/out procedures and payments.

Revenue Management Dynamic Pricing Customer Service Payment Processing Data Analysis

Front Office and Booking Extranet

Blu Sardegna Vacanze SRL

Jan 2018 - Present (7 years 7 months)

Managed quotes and bookings from direct clients and agencies. Welcomed guests, handled check-in/out, managed payments, resolved complaints, and managed the excursion desk.

Customer Service Excursion Desk Management

Education

Degrees, certifications, and relevant coursework

University of Sassari

Bachelor's Degree, Language and Cultural Mediation

2012 - 2016

Focused on interlinguistic and intercultural studies, gaining proficiency in English and Spanish languages. Developed a strong foundation in cultural mediation and communication.

Nolfi Classical and Language High School

High School Diploma, Classical and Language Studies

2006 - 2012

Completed studies with a focus on classical and language education, including English, French, and Spanish. Developed strong foundational language skills and cultural understanding.