Galih Febrian Wicaksono

Carried passengers safely, explaining hot air balloon operations and ensuring a comfortable flight experience. Maintained the hot air balloon unit and recorded flight hours and maintenance logs, and trained new pilots on company SOPs.

Provided F&B operational consulting focused on designing and improving core business systems: sales recording, stock/inventory recording, purchasing records, and purchase order (PO) management. Developed and implemented a structured payroll recording system to streamline staff compensation processes.

Handled flight area permits and regulatory clearance for hot air balloon operations. Created SOPs and passenger briefing materials to ensure safety and compliance, and conducted training and certification for ground crew.

Designed and built an automated sales data recording and tracking system using Google Sheets to monitor daily café sales performance. Streamlined sales reporting workflow, reducing manual data entry and improving reporting accuracy for management.

Delivered business strategy and developed systems and procedures, improving operational quality and team efficiency by 50%. Managed complex contract negotiations and stakeholder communication, and applied performance data to evaluate and improve operations.

Took coffee, food, and beverage orders and prepared them for customers quickly and effectively. Maintained a clean and professional appearance of the dining area for guest satisfaction, and trained new baristas following SOPs set by the CEO.

Completed Basic Remote Pilot Course for Quadcopter.

Completed Type Rating for Airbus A320.

Obtained Commercial Pilot License and Instrument Rating.