Putu Anggun Jenniari

Lead overall business strategy, multi-property operations, and strategic growth initiatives across hospitality properties in Bogor and Ubud. Oversee end-to-end hotel and villa operations, commercial performance, and guest experience.

Led B2B business expansion across hospitality, design & build, and home & living sectors, identifying new market opportunities and developing revenue-generating business verticals. Increased repeat business by 20% through strategic account management and customer retention initiatives.

Managed relationships and communication with apartment unit owners, ensuring responsive service coordination and issue resolution. Provided consultancy on rental management strategies and revenue optimization.

Led business development and commercial expansion initiatives across multiple business verticals including Hospitality, B2B, Health & Beauty, Ralali Plus, and Ralali Food. Developed and executed B2B sales strategies to expand corporate accounts and generate new business opportunities.

Managed day-to-day operations and performance across 12 clinic & labs outlets, ensuring consistent service delivery and compliance with healthcare regulations. Standardized operational SOPs and led operational restructuring and process improvement initiatives.

Oversaw operations and performance management across 26 clinics throughout Indonesia, ensuring consistent service standards and regulatory compliance. Implemented standardized operational SOPs and managed procurement processes.

Oversaw resort-wide operational matters, ensuring smooth daily operations and consistent service standards. Managed F&B service delivery at The Deck and The Barrel restaurants, focusing on service quality and guest satisfaction.

Developed and delivered curriculum aligned with course objectives.

Led pre-opening operational preparation, coordinating departmental readiness, operational workflows, and service standards to ensure a smooth hotel launch. Developed and implemented SOPs and service protocols.

Led sales activities and corporate account development to expand market reach and drive revenue growth across corporate, group, and leisure segments. Developed strategic partnerships with corporate clients and travel agents.

Supported the execution of sales and marketing strategies to strengthen brand positioning and expand market reach. Built and maintained relationships with corporate accounts and travel agents.

Led daily front-of-house service delivery, ensuring consistent service standards and a seamless guest experience. Acted as the primary escalation point for guest concerns and implemented service recovery measures.

Coordinated and monitored ground operations to support on-time performance and operational efficiency. Collaborated with airport authorities and ground handling teams to ensure smooth flight turnaround.

Delivered frontline passenger services, providing check-in assistance, boarding support, and passenger guidance. Resolved passenger inquiries and service concerns professionally.

Supported daily classroom operations and educational activities, contributing to a structured and engaging learning environment. Assisted educators in implementing student development programs.

Pursuing a Bachelor of Business Management degree, ongoing as of 2026.

Completed the SA Excellence Program – Batch 15 in 2010.