Open to opportunities

Gagan Deep

@gagandeep10

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Showroom and operations leader driving revenue growth, high-retention clients, and flawless execution.

India

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What I'm looking for

I’m looking for a role where I can lead operations and customer success to convert inbound leads, manage CRM-driven pipelines, deliver within SLA/TAT, and coordinate cross-functional teams to consistently hit revenue targets and improve customer satisfaction.

I’m a results-oriented Operations & Customer Success leader with 11+ years of experience driving revenue growth, optimizing business workflows, and building high-retention client relationships across retail, wellness, and service environments. I focus on converting demand into predictable pipeline, ensuring execution stays tight from intake to contract fulfillment.

Most recently as a Showroom Manager, I maximize inbound lead conversion and accelerate pipeline velocity to consistently hit monthly revenue goals. I lead tailored client consultations and demonstrations, manage SLA and turnaround time (TAT) commitments, and coordinate resource/capacity allocation across teams to keep delivery on track.

Earlier, I managed end-to-end operations as a Fitness Centre Operations Manager and later drove high-volume outbound prospecting as a Spa Sales Manager, including MQL/cold outreach and subscription revenue growth. I also bring strong operational rigor—P&L coordination, inventory and asset auditing, POS operations, quality assurance, escalation handling, and continuous workflow improvements that reduce overhead and protect customer experience.

Experience

Work history, roles, and key accomplishments

Showroom Manager

Homelane Interiors

Jan 2020 - Oct 2024 (4 years 9 months)

Maximized inbound lead conversion and accelerated pipeline velocity to meet monthly revenue goals. Led client consultations and demonstrations, maintained high-integrity CRM pipelines, and ensured SLA/TAT compliance through coordinated escalation and resource-capacity planning.

Inbound Sales Outbound Sales & Customer Success CRM SLA Management Capacity Planning Escalations

Fitness Centre Operations

Cult.Fit

Jan 2018 - Jan 2020 (2 years)

Drove inside sales pipelines and subscription renewals across inbound web portals and digital-to-consumer channels. Managed end-to-end operations including P&L coordination, inventory asset management, QA audits, customer satisfaction surveys, and real-time technical troubleshooting for user experience.

Inside Sales Account Management Customer Retention Sales Pipeline Management P&L management Inventory Management Quality Assurance Customer Satisfaction Operations Coordination

Spa Sales Manager

Elle Spa & Salons

Jan 2015 - Jan 2018 (3 years)

Executed high-volume outbound prospecting using marketing-qualified leads (MQLs) and cold outreach to maximize subscription revenue. Managed compliance, staff performance against KPIs, and operational flow during peak hours and promotional periods while improving workflows to reduce overhead expenses.

Outbound Prospecting Cold Outreach Subscription Sales KPI Management Operations Compliance Workflow Optimization Customer Experience

Executive Manager

Fun Multiplex Pvt Ltd

Jan 2011 - Jan 2015 (4 years)

Managed multi-department site operations including POS ticketing, inventory control, ancillary revenue streams, and bulk B2B enterprise bookings. Led escalation and resolution for customer feedback, improving guest satisfaction, and developed continuous improvement plans for sales forecasting, labor costing, and inventory expenditure.

Site Operations Inventory Control B2B Sales Escalation Management Labor Costs Forecasting Continuous Improvement