Jenna Lane
@jennalane
Office Administrator and Facility Coordinator focused on smooth operations, customer communication, and vendor coordination.
United StatesWhat I'm looking for
I’m an Office Administrator and Facility Coordinator who keeps day-to-day operations running smoothly—answering phones, scheduling appointments, managing customer communications, and coordinating with vendors to maintain efficient workflow.
In recent roles at Dolphin Plumbing and CBRE, I served as a primary point of communication between office staff, customers, and field teams. I coordinated service requests and urgent maintenance issues for corporate clients, handled time-sensitive situations with clear, professional communication, and ensured problems were resolved quickly.
I bring strong administrative accuracy and process discipline. I create and maintain customer records in QuickBooks, manage physical filing systems, organize and process monthly receipts for bookkeeping, and support operational improvements by tracking and ordering office supplies to streamline day-to-day work.
My background also includes facility operations and compliance work. As a Facility Coordinator for the AIG account, I managed work orders, client inquiries, vendor proposals, and reporting standards, while overseeing activities like waste disposal and recycling and troubleshooting routine operational issues under established procedures.
Experience
Work history, roles, and key accomplishments
Office Administrator
Dolphin Plumbing
Mar 2026 - May 2026 (2 months)
Managed daily office operations, including phone coverage, appointment scheduling, customer communications, and vendor coordination. Served as dispatcher and primary liaison between customers, office staff, and field technicians while maintaining QuickBooks records and filing receipts for bookkeeping.
Account Coordinator
CBRE
Mar 2024 - Dec 2024 (9 months)
Coordinated service requests and urgent maintenance issues for corporate clients, collaborating with vendors and internal teams to resolve problems efficiently. Delivered clear professional communication during meetings and emergencies while handling time-sensitive priorities with reliability and multitasking.
Facility Coordinator
AIG
Sep 2021 - Mar 2024 (2 years 6 months)
Directed communications with landlords, tenants, and service providers to ensure compliance with facility policies and reporting standards. Managed work orders and client inquiries, oversaw facility operations (including waste disposal and recycling), and troubleshot routine operational issues under established procedures.
Office Administrator
Rockwell Maintenance, VIKXS Services, Bova Cleaning
Jun 2019 - Jul 2021 (2 years 1 month)
Supported daily operations including payroll, procurement, and travel logistics across multiple locations. Ensured contract compliance and billing accuracy, coordinated vendors and contractors, and provided high-quality administrative support to leadership and staff.
Education
Degrees, certifications, and relevant coursework
Rockland Community College
Associate degree
Earned an associate degree at Rockland Community College in Spring 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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