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Jacqueline Kincaid

@jacquelinekincaid

Detail-oriented administrative and operations professional with experience in customer service, data management, project coordination, and remote work

United States

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What I'm looking for

I'm looking for an administrative, operations, or customer support role where I can coordinate workflows, maintain accurate records, communicate clearly with stakeholders, and support a remote team.

I’m an experienced administrative and operations professional with a background in customer service, data management, project coordination, and day-to-day business support. In my current role, I coordinate orders and administrative processes from start to finish, maintain accurate records, communicate with customers and internal teams, track outstanding items, and manage multiple priorities while ensuring work is completed accurately and on time.

I’m highly organized, detail-oriented, dependable, and comfortable working independently in a remote environment. I’m proficient in Microsoft Office, including Excel and Word, and I enjoy learning new systems and finding ways to make processes more organized and efficient.

I’m interested in fully remote opportunities in administrative support, operations, project coordination, customer/client support, data and documentation, or related areas where I can use my organizational and communication skills while continuing to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Kissick Energy WVPA

Sep 2024 - Present (2 years)

Provide customer and administrative support, coordinate orders and proposals, process billing and payments, track orders, maintain records and databases, assist with AP/AR and payroll, communicate with customers and management, and coordinate weekly staff meetings and operational priorities.

Project Coordination Client Communication Vendor Management Workflow Management Documentation Meeting Coordination Scheduling Administrative Support Order Processing Customer Service Data Entry Records Management Accounts Receivable Accounts Payable Microsoft Excel (Logical Functions)Reporting Tools Proposal Preparation Payment Processing

Private Nanny/Household Manager

Self Employed

Jul 2011 - Sep 2024 (13 years 2 months)

Managed daily household operations, schedules, appointments, records, errands, and daily logistics while providing childcare. Coordinated activities, transportation, vendors, and service providers; maintained calendars and organized household documentation; communicated with parents and handles multiple priorities independently.

Scheduling Calendar Management Operations Coordination Client Communication Communication Skills Records Management Organization Time Management Vendor Management Administrative Support

Administrative Assistant/Front Desk Op

Epworth Preschool & Daycare

Jul 2007 - Jul 2011 (4 years)

Managed front desk operations, including phone, email, and in-person communication. Maintained physical and digital records and customer databases, prepared reports and data for management, and supported daily operations, scheduling, and staff coordination. Proofread communications and documentation for accuracy and professionalism.