Gabrielle Smithg

My name is Gabrielle Smith, and I am passionate about delivering exceptional customer service. With over a decade of experience in customer-facing roles, I have honed my skills in communication, problem-solving, and relationship-building. Currently, I work as a Collections Clerk at Alectra Utilities, where I interact with customers daily, addressing their inquiries and concerns while ensuring their needs are met efficiently.

Throughout my career, I have developed training packages for new employees and have been recognized for my ability to connect with customers and provide tailored solutions. My experience includes handling sensitive banking information, coordinating payment options for low-income customers, and assisting in the transition to new operating systems. I believe that excellent customer service is vital to a company's success, and I strive to be an ally to every customer I encounter.