GSGabrielle Singleton
@gabriellesingleton
Community-driven operations leader specializing in government relations and customer success.
United StatesWhat I'm looking for
I am an operations and development professional with 9+ years of experience across municipal government, stakeholder relations, and organizational leadership. I have led initiatives that improve public transparency, streamline permitting and approval processes, and strengthen community trust through clear communication and cross-functional coordination.
I have a proven record of reducing rework, accelerating approvals, and improving customer satisfaction by implementing standardized processes, leveraging tools like Accela and GIS, and managing contract compliance. I seek to apply my expertise in government relations, customer success, or contract management to deliver measurable, sustainable results.
Experience
Work history, roles, and key accomplishments
Development Services Coordinator
City of Forest Hill
Mar 2025 - Present (8 months)
Coordinated 10+ monthly pre-development meetings and standardized application checklists, reducing rework by 20% and speeding lien release processes while improving community satisfaction and Council decision transparency.
CWPlans Examiner
City of Fort Worth
Aug 2020 - Mar 2025 (4 years 7 months)
Reviewed 500+ residential building plans annually for code compliance and partnered with cross-departmental teams to reduce project approval delays by 15%, improving resubmission accuracy and customer communications.
Membership Coordinator
American Board of Trial Advocates
Mar 2022 - Sep 2022 (6 months)
Managed membership lifecycle for 1,500+ attorneys nationwide and automated reporting workflows, reducing manual reporting time by 25% while supporting event coordination and outreach.
CWSenior Customer Service Rep
City of Fort Worth
Feb 2016 - Jul 2020 (4 years 5 months)
Processed hundreds of permit and license applications monthly, conducted quality control for zoning certifications, and streamlined scheduling and fee calculations to cut approval time by 10%.
Customer Support
Telvista
Mar 2015 - Jan 2016 (10 months)
Resolved high-volume airline reservation inquiries achieving a one-call resolution rate above 90% and supported QA reviews to strengthen compliance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
TUTarleton State University
Bachelor of Science, Public Administration
2025 -
Grade: -
Activities and societies: -
Pursuing a Bachelor of Science in Public Administration with expected completion in May 2026, focusing on public sector operations and governance.
TUTarleton State University
Bachelor of Business Administration, Business Administration
2021 - 2025
Grade: -
Activities and societies: -
Completed a Bachelor of Business Administration in May 2025 with coursework focused on business administration principles and operations.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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