Open to opportunities

Neicole Turner

@neicoleturner

Operations executive and community development leader, building compliant programs with data-driven digital operations and strategic partnerships.

United States

Message

What I'm looking for

I’m looking for an operations leadership role where I can build compliant, metric-driven programs, modernize workflows with CRM and digital tools, and partner with stakeholders to solve real community needs in fast-paced environments.

I am an operations executive and community development leader with over a decade of experience managing large-scale budgets, building strategic partnerships, and leading programs in fast-paced environments. My approach is rooted in treating everyone I work with—team members and residents—as equals, with a humble, entrepreneurial mindset for public service. I specialize in establishing clear operational guidelines, introducing modern digital tools, and tracking metrics so community programs deliver real results.

As Creative Director & Founder at Enchanted Proposals, I direct all fiscal functions, manage program budgets and asset allocations, and secure optimal pricing to keep operations lean. I set quantitative controls and timeline benchmarks, run ongoing risk assessments to eliminate logistical bottlenecks, and modernize workflows through automated CRM and digital communication channels.

In prior roles, I led cross-functional supervision and operational execution in airline environments, emphasizing accountability, safety, and regulatory compliance. I also bring hands-on housing specialist experience from Opportunity Home, where I audited high-volume files for HUD compliance, resolved local conflicts, and helped residents pursue self-sufficiency and independent homeownership.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Supervisor

Current

Southwest Airlines

Feb 2026 - Present (6 months)

Supervise and mentor a cross-functional team in an airport setting with a focus on safety, regulatory compliance, and accountability. Oversee rollout and daily use of reservation software and data networks, manage operational controls and crisis response, and report compliance/performance data to regional leadership.

Team Supervision Safety Compliance Regulatory Compliance Data Networking Reservation Software Rollout Amadeus Sabre Operational Controls Crisis Management Compliance Reporting Operational Analytics Stakeholder Communication

Current

Creative Director & Founder

Current

Enchanted Proposals

Jan 2024 - Present (2 years 7 months)

Direct fiscal functions for the business, including program budgets and asset allocations, and secure optimal pricing from international factory networks. Implement automated CRM and digital communication tools, establish operational controls, and prepare performance and financial reviews for partners.

Budgeting Fiscal Management Asset Allocation Pricing Strategy Operational Controls Risk Assessment Logistics Bottleneck Identification Customer Management Digital Communication performance reporting Financial Reviews

Senior Group and Corporate Sales Manager

Delta Airlines

Aug 2022 - Nov 2025 (3 years 3 months)

Managed corporate account strategies and negotiated financial contracts and pricing agreements to meet multi-million-dollar revenue targets. Integrated Salesforce CRM tools to modernize client tracking and automate financial reporting, and delivered quarterly business reviews for executive approval of regional initiatives.

Corporate Account Management Contract Negotiation Revenue Planning Salesforce Client Data Management Accounting Automation Quarterly Business Review Stakeholder Management

Temp Travel and Marketing Associate

Law Offices of Thomas J. Henry

Jan 2021 - Jan 2022 (1 year)

Managed venue tracking, vendor contracts, and budget allocations for corporate programs and marketing itineraries. Used enterprise logistics software to coordinate promotional timelines and support community public relations events.

Vendor Relations Logistics Software Itinerary Coordination

Temp Case Manager / Housing Specialist

Opportunity Home

Jan 2020 - Jan 2021 (1 year)

Supported housing residents in achieving self-sufficiency by guiding them toward critical financial and educational goals. Audited and managed high-volume housing files with HUD compliance, maintained documentation accuracy using internal housing software, and served as a primary contact for communication and conflict resolution.

Case Management Housing Support Administrative Scheduling Conflict Resolution Resource Coordination

Customer Service Representative

Southwest Airlines Headquarters

Jan 2016 - Jan 2019 (3 years)

Handled high-volume reservation support and managed service recovery workflows in a corporate setting. Used Amadeus global distribution systems to support customer service operations.

Customer Service Reservation Management Service Recovery Amadeus

Event Director

The Gardens at Cranesburry View

Sep 2013 - Aug 2016 (2 years 11 months)

Supervised on-site execution teams, coordinating technical run-of-shows, vendor timelines, and administrative tasks. Directed large-scale event productions and managed operational budgets ranging from $40,000 to over $250,000.

Event Production Team Supervision Run Of Show Vendor Management

Education

Degrees, certifications, and relevant coursework

Houston Community College

Associate of Arts, Residential Real Estate

Earned an Associate of Arts in Residential Real Estate at Houston Community College, alongside Residential Real Estate, Commercial Real Estate, and Mortgage Lending certifications.