Looking for a job

Jaelyn Downer

@jaelyndowner

Development Services Facilitator at Orange County Government coordinating land development applications and improving review workflows.

United States

Message

At Orange County Government, I coordinate land development applications and regulatory reviews, ensuring they comply with county policies and zoning requirements.

I’ve improved operational workflows to reduce approval delays and worked with developers, engineers, contractors, business owners, and county departments to enhance communication on each project. I’m currently pursuing a Master of Public Administration at the University of Central Florida.

Experience

Work history, roles, and key accomplishments

Current

Development Services Facilitator

Current

Orange County Government

May 2021 - Present (5 years 5 months)

Coordinate land development applications and regulatory review processes while ensuring compliance with county policies and zoning requirements. Improve operational workflows to reduce approval delays and enhance application turnaround times.

Regulatory Compliance Stakeholder Communication Process Improvement Project Coordination Excel Policy Interpretation

Server

Outback Steakhouse

Oct 2023 - Dec 2025 (2 years 2 months)

Delivered high-quality customer service in a fast-paced environment while managing multiple priorities simultaneously. Collaborated with team members to maintain operational efficiency and improve guest experience.

Customer Service Teamwork Time Management

Front Desk Agent

Westgate Lakes Resort & Spa

Jul 2019 - May 2021 (1 year 10 months)

Enhanced guest experience by streamlining check-in/check-out processes and reducing wait times. Utilized internal systems and Excel to track reservations and performance metrics, and generated additional revenue through upselling and customer engagement strategies.

Customer Service Excel Upselling Data Analysis