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Gabrielle Gabot

@gabriellegabot

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Customer-focused software engineer experienced in application and system support.

Philippines

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What I'm looking for

I seek a hands-on technical role in application support or release coordination where I can solve issues, improve processes, and collaborate with cross-functional teams to deliver reliable enterprise services.

I am a software engineer with hands-on experience providing application and system support for enterprise platforms, specializing in Coupa application support, incident management, and release coordination. At Accenture I handled system configuration, troubleshooting, impact analysis for software upgrades, and collaborated with Business Excellence to communicate implemented features while delivering end-user support.

My background includes an internship in digital technology site support where I assisted network and hardware troubleshooting, documented IT equipment issues, and managed software updates. I hold a Coupa Platform Certification and strong practical skills in ServiceNow, Microsoft Office, Google Workspace, application release and service request management.

Experience

Work history, roles, and key accomplishments

Software Engineer

Accenture

Sep 2021 - Jul 2024 (2 years 10 months)

Provided Coupa application support and system configuration, performed impact analysis for software upgrades, and communicated implemented features with Business Excellence Team to improve end-user support.

Coupa ServiceNow Application Support Release Management Troubleshooting Microsoft Office Google Workspace

Site Support Intern

Collins Aerospace Digital Technology

Jun 2019 - Dec 2019 (6 months)

Assisted network and hardware troubleshooting, tracked and documented IT equipment issues for timely resolution, and performed software updates and technical support in an English enterprise environment.

Network Support Technical Support Documentation Customer Service