Gabrielle Gabot
@gabriellegabot
Customer-focused software engineer experienced in application and system support.
What I'm looking for
I am a software engineer with hands-on experience providing application and system support for enterprise platforms, specializing in Coupa application support, incident management, and release coordination. At Accenture I handled system configuration, troubleshooting, impact analysis for software upgrades, and collaborated with Business Excellence to communicate implemented features while delivering end-user support.
My background includes an internship in digital technology site support where I assisted network and hardware troubleshooting, documented IT equipment issues, and managed software updates. I hold a Coupa Platform Certification and strong practical skills in ServiceNow, Microsoft Office, Google Workspace, application release and service request management.
Experience
Work history, roles, and key accomplishments
Software Engineer
Accenture
Sep 2021 - Jul 2024 (2 years 10 months)
Provided Coupa application support and system configuration, performed impact analysis for software upgrades, and communicated implemented features with Business Excellence Team to improve end-user support.
Site Support Intern
Collins Aerospace Digital Technology
Jun 2019 - Dec 2019 (6 months)
Assisted network and hardware troubleshooting, tracked and documented IT equipment issues for timely resolution, and performed software updates and technical support in an English enterprise environment.
Education
Degrees, certifications, and relevant coursework
Laguna State Polytechnic University
Bachelor of Science, Information Technology
2016 - 2020
Completed a Bachelor of Science in Information Technology from August 2016 to September 2020, focusing on IT fundamentals and application support.
AMA Computer Learning Center
Bachelor of Science, Computer Science
2015 - 2016
Attended coursework for a Bachelor of Science in Computer Science from June 2015 to March 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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